This job expired on January 24, 2016
CSA Coordinator Everblossom Farm
- Date Posted November 25, 2015
- Location East Berlin, PA
- Category Agriculture
- Job Type Part-Time
Job Description
CSA Program Coordinator starting January 2016
About Everblossom Everblossom Farm is a Certified Organic produce farm in East Berlin, PA, that has a CSA with 15 pickup locations and growing, and also does farmers markets and supplies some local restaurants and natural food stores. We grow the freshest and tastiest vegetables and berries, and take pride in our sustainable farming methods, as well as the positive impact of fresh, local food in the community. Everblossom is a woman-owned, family farm with a dedicated crew, and we are looking for our next great team member.
Position Overview We are hiring a part-time CSA (Community Supported Agriculture) program coordinator for our farm, working 25+ hours per week. This position includes half days on the farm doing administrative work and packing CSA shares, and additional work from home communicating with customers via phone & email, including weekends. This is a highly demanding position during peak season, and requires a “do whatever it takes” personality that can successfully resolve customer service issues and troubleshoot ordering, as well as use Excel and be generally web savvy. This person will also assist with promotions, such as social media posting, and CSA member management, though our online portal site. This person will most often interact with customers over the phone and email, but also will interface with customers and assist with live promotional opportunities occasionally in peak promotion seasons.We are looking for excellent communication skills, quick decision making, and a cool head while working with potentially frustrated customers. You must be flexible (in schedule and attitude), pay attention to details, act on the desire to succeed, and contribute to the farm’s overall growth; knowledge of the local food system and/or customer service experience and/or produce handling experience is a bonus. This position requires a commitment to weekend communications from home, and to keeping up with a flow of digital communication from 200+ customers, and flexibility for occasional weekend promotional events. Quickbooks knowledge is also a plus.
Operations: Send weekly emails to wholesale accounts with our produce availability list. Assist with receiving orders as needed, and with placing orders to our suppliers as needed. Program all CSA share items for purchase in our customer portal each week, open and close the online store, and send the members a reminder email. Share feedback with the farm. Coordinate CSA pick and pack lists and prepare labels each Monday morning. Pack items for CSA boxes for part of your shift, this part of the job is physical and will take place in the wash house on the farm. Attention to detail and organizational skills required - training will be provided.
Promotions and Marketing: Be excited about local and organic farm fresh crops! Keep website updated as needed (no html), assist with programming social media and picture taking, contribute to the monthly blog by writing some creative content, and type up our new email addresses as needed. Work with Farm Owner and Manager on seasonal marketing and promotions plans, as directed.
Customer/Community Service: Get involved with the community members by establishing a connection with them via excellent customer service. Help us to better refine the inventory selection to meet their needs and improve customer satisfaction. Manage CSA member emails and phone numbers, respond to customer emails quickly and professionally, serving as the voice of Everblossom to our members. Coordinate programming of online order store, via Small Farm Central. Manage CSA member updates.
Compensation, Reporting, and Physical Requirements: The position is part time, year round, and requires 25+ hours weekly depending on the farm schedule. This position will not work weekends on the farm, but will need to be able to access phone and email for customer service requests and order troubleshooting over the weekend. The pay rate is $10/hourly to start, with growth potential, commensurate with experience.
The following is required of all candidates, please do not apply if you cannot meet these requirements:
About Everblossom Everblossom Farm is a Certified Organic produce farm in East Berlin, PA, that has a CSA with 15 pickup locations and growing, and also does farmers markets and supplies some local restaurants and natural food stores. We grow the freshest and tastiest vegetables and berries, and take pride in our sustainable farming methods, as well as the positive impact of fresh, local food in the community. Everblossom is a woman-owned, family farm with a dedicated crew, and we are looking for our next great team member.
Position Overview We are hiring a part-time CSA (Community Supported Agriculture) program coordinator for our farm, working 25+ hours per week. This position includes half days on the farm doing administrative work and packing CSA shares, and additional work from home communicating with customers via phone & email, including weekends. This is a highly demanding position during peak season, and requires a “do whatever it takes” personality that can successfully resolve customer service issues and troubleshoot ordering, as well as use Excel and be generally web savvy. This person will also assist with promotions, such as social media posting, and CSA member management, though our online portal site. This person will most often interact with customers over the phone and email, but also will interface with customers and assist with live promotional opportunities occasionally in peak promotion seasons.We are looking for excellent communication skills, quick decision making, and a cool head while working with potentially frustrated customers. You must be flexible (in schedule and attitude), pay attention to details, act on the desire to succeed, and contribute to the farm’s overall growth; knowledge of the local food system and/or customer service experience and/or produce handling experience is a bonus. This position requires a commitment to weekend communications from home, and to keeping up with a flow of digital communication from 200+ customers, and flexibility for occasional weekend promotional events. Quickbooks knowledge is also a plus.
Operations: Send weekly emails to wholesale accounts with our produce availability list. Assist with receiving orders as needed, and with placing orders to our suppliers as needed. Program all CSA share items for purchase in our customer portal each week, open and close the online store, and send the members a reminder email. Share feedback with the farm. Coordinate CSA pick and pack lists and prepare labels each Monday morning. Pack items for CSA boxes for part of your shift, this part of the job is physical and will take place in the wash house on the farm. Attention to detail and organizational skills required - training will be provided.
Promotions and Marketing: Be excited about local and organic farm fresh crops! Keep website updated as needed (no html), assist with programming social media and picture taking, contribute to the monthly blog by writing some creative content, and type up our new email addresses as needed. Work with Farm Owner and Manager on seasonal marketing and promotions plans, as directed.
Customer/Community Service: Get involved with the community members by establishing a connection with them via excellent customer service. Help us to better refine the inventory selection to meet their needs and improve customer satisfaction. Manage CSA member emails and phone numbers, respond to customer emails quickly and professionally, serving as the voice of Everblossom to our members. Coordinate programming of online order store, via Small Farm Central. Manage CSA member updates.
Compensation, Reporting, and Physical Requirements: The position is part time, year round, and requires 25+ hours weekly depending on the farm schedule. This position will not work weekends on the farm, but will need to be able to access phone and email for customer service requests and order troubleshooting over the weekend. The pay rate is $10/hourly to start, with growth potential, commensurate with experience.
The following is required of all candidates, please do not apply if you cannot meet these requirements:
- Must have a valid driver’s license and be a good driver, and be able to drive a stick shift.
- Must be able to lift at least 50 pounds.
- Experience with Microsoft Excel and generally web savvy.
- Enthusiasm about the local food movement!
This job expired on January 24, 2016
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