Company description
Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success.
Job description
Guest Experience Manager
Want to join the world of Shake Shack? We’re bringing ShackBurgers and frozen custard to new cities and neighborhoods around the world, and with it, adding to our team. If you enjoy working in a small, dynamic and very fast-paced team environment, and have a passion for hospitality, then this job is for you. Shake Shack’s roots are in fine dining and our culture is based on Danny Meyer’s Enlightened Hospitality ethos. This role is vital for sharing that philosophy with guests.Tell us why Shake Shack should hire you as our Guest Experience Manager. We're looking for an incredibly intelligent, passionate self-sufficient, detail-oriented, resourceful all-star. You’ll join our marketing and communications team at Shake Shack. We’re looking for an emotionally intelligent, self-motivated problem solver who’s passionate about taking care of our guests. You should have strong interpersonal skills and will act as the hospitable voice of Shake Shack.
Key Responsibilities Include: -
Oversee the guest experience program at Shake Shack
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Act as main point of contact for guest hospitality via shakeshack.com
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Deliver above-and-beyond guest experience via email
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Think creatively about ways to optimize each guest’s experience
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Act as admin of Shake Shack’s CRM system, creating reports and insights, and overseeing completion of tasks by all agents
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Create hospitality guidelines and procedures with Operations for team members in the Shack
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Manage Shake Shack’s presence on Yelp, Trip Advisor and other social review sites
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Update and write messaging for new product launches or menu changes
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Manage guest, digital and social insights initiatives, research, surveys and conduct analysis
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Analyze recurring trends in feedback and report to respective departments
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Support and collaborate on Shake Shack brand initiatives including digital, social media, brand writing, partnerships and promotions, and any guest-facing communications
Skills/Requirements/Qualifications: -
Bachelor’s degree in communications, hospitality or related field
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3-4 years of experience in hospitality, retail or guest experience
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Experience with Desk.com or Salesforce or other CRM preferred
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Social medial expertise and digitally savvy
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Strong copywriting skills
Compensation
this position is: salaried
Application instructions
This job expired on May 03, 2016
Deadline
no deadline