Luke’s Local is an independently-owned grocery business that delivers food from local family farms, butchers, ranchers, and food makers.  Luke’s sincerely sources great food made with integrity, and is passionate about making grocery shopping a convenient and enjoyable experience for Bay Area communities. We launched our first 3,000 s.f. retail grocery store in the heart of Cole Valley last year and we are looking to grow our phenomenal Customer Experience team.

QUALIFICATIONS:

• Manages time wisely - juggles multiple projects with minimal supervision
• Very strong verbal and written communication skills
• Experience in a customer-facing role
• Strong computer skills and proficiency in Microsoft Word, Powerpoint, Excel
• Must have experience troubleshooting websites and/or applications, as well as experience with data driven tools
• Ability to work independently and take initiative in a small office/start-up environment
• Personable, team focused, positive, friendly and professional
• Highly developed sense of integrity and commitment to customer satisfaction
• Motivated to work for a company that strives to support the local community/economy and contribute to the betterment of our food supply chain

RESPONSIBILITIES:

Customer Service

• Manage and maintain customer support systems
• Work with Customer Experience Lead to provide support during customer service hours, ensuring that issues are resolved both promptly and thoroughly
• Work with Customer Experience Lead to troubleshoot any reported issues with website or app
• Build and maintain strong, long-term relationships with our home delivery customers
• Guide home delivery customers to the products and services that best serve them
• Represent the Luke’s Local brand positively and accurately to our customers and the general public
• Assist in compiling and generating reports by collecting and analyzing customer feedback
• Attend other marketing and community events as needed to represent Luke’s Local brand

Website/App Content and Inventory Maintenance

• Assist Customer Experience Lead in maintaining, updating, and creating website content as necessary (in accordance with new menus, changes, etc.)

• Keep product inventory up to date to ensure accurate inventory management

• • Report daily inventory to Customer Experience Lead to ensure accuracy on website and app
• Maintain general knowledge of inner workings of website and app to best assist customers and be able to resolve issues quickly and effectively

Social Media, Email, and other Content Generation

• Work with Customer Experience Lead to create and send regular email newsletters
• Assist Customer Experience Lead in contributing to social media content as necessary
• Create and review all product labels to be used in Fox Den and grocery store, checking for accuracy and clarity