White Toque has been a leader in frozen and specialty food imports for over 20 years. We are looking for a motivated individual to support our growth.  This individual is someone who shares our values of outstanding service, respect, collaboration, continuous learning, personal responsibility and accountability, and having fun at work.

This is a hands-on role as we are a small office, and the position is responsible for wide-ranging duties.  Day to day includes planning and analysis, fielding phone calls, responding to emails, inventory management and keeping an eye on the big picture. We need an energetic, detail oriented, and flexible individual who thrives on variety and loves food. This individual must be able to successfully run the day to day operations, while thinking of what processes and systems will be needed in the future to meet the needs of future growth.

Skills & Attributes

• Passionate about working in a small group setting
• Possesses superior multi-tasking abilities
• Strong organizational, time management and follow-through skills
• Excellent listening and analytical skills
• Motivated, enthusiastic self-starter
• Excellent customer service skills, ability to communicate effectively over the phone and through e-mail
• Accuracy and attention to detail
• Interest in food and cooking essential
• Proficient at MS Excel
• NetSuite, Sage ACT database experience a plus
• Education: 4 year undergraduate degree preferred
• Experience: 2 years of in-office customer service
• Valid California driver’s license, vehicle and insurance

Job Description

• Build and maintain relationships with customers to support business development efforts
• Maintain superior product knowledge to assist in customer support
• Act as inside sales support by sending out price quotes, product information, samples; generate marketing material and manage responses
• Assist outside team when they are on the road
• Order processing, Purchase Order review and confirmation, coordinating pickups and deliveries, issuing returns or credits, invoicing, data entry and analysis
• Oversee our shipping companies, warehouses and deliveries to ensure timely and affordable delivery of product
• Coordinate closely with customers in regards to purchase orders, delivery status, pricing and delivery issues, out of stocks (if applicable) in order to ensure highest levels of customer service
• Manage inventory through online tools with our local warehouse storage facilities
• Update customer database (ACT) daily with notes and activities
• Serve as office manager and maintain office supplies; coordinate services, expenses and billing
• Other administrative and accounting duties as assigned.

Employment Specifics

8:00-5:00 Monday – Friday with occasional extended hours as needed

This job offers opportunities for growth and personal development to the right candidate.  We offer an attractive compensation and benefits package based on rewards for hard work and performance.  Our compensation plan includes competitive base pay, paid time off, medical benefits, job training and development.  Further details will be provided during the interview process.   Interested candidates should respond with a cover letter, resume and references.