Company description Malai is a Brooklyn-based super premium ice cream company that focuses on robust global flavors and whole quality ingredients.  Since 2015, we have been introducing high-end, luxurious ice cream with unique flavors like Rose with Cinnamon Roasted Almonds and Masala Chai.  We hold our business to the highest standards in every aspect from sourcing only the best ingredients to producing top quality products.  Our products are currently available in many specialty food stores across New York City, including a growing presence across the region’s Whole Foods, online marketplaces, and popular events like Smorgasburg.  In our third year of business, we are quickly growing our wholesale and retail operations, including a brick and mortar retail store, pop-ups, and additional distribution to reach more markets.  This is an exciting opportunity to join a fast-growing company at an early stage, make a real impact and help shape our future and direction. Job description

Malai seeks an enthusiastic Front-of-House person to serve product and represent the brand well during retail shifts. This position will report directly to the Operations Manager. This position requires excellent customer service skills, an enthusiasm to learn about the products, and a flexibility to work in a fast-paced environment and think on your feet.

NYC Food Handler’s Certification, or a willingness to acquire one required. We will navigate the process with you and pay for the expense upon successful completion!
Link: https://www1.nyc.gov/site/doh/business/health-academy/food-protection-online-free.page.

Store shifts will run 11am-5pm and 5pm-11pm. Ability to work weekends and evenings. Gearing up for a March 1st opening!

 

Responsibilities include, but are not limited to:

 

Retail Operations and Sales

• Represent the company in retail operations and events.
• Possess superb customer service skills and go above and beyond to make our customers happy!
• Posses an exemplary sense of responsibility and professionalism at all times, whether it's an issue of scheduling or keeping cool under pressure.
• Ensure brand standards and customer experiences are consistent and in line with company expectations at markets, pop-ups, demonstrations and other events.
• Serve consistent, quality product that is on par with company standards.
• Fulfill all operational training requirements and maintain professionalism in all aspects of company protocol including training, scheduling, and  brand representation. 
• Support onsite execution of operations including set-up and breakdown of all retail and event operations.

 

As a member of a startup team, you must possess the following qualities:

• Collegial, collaborative, and have great people and relationship-building skills.
• Strong desire and willingness to do whatever it takes to get the job done well.
• Highest levels of integrity and good judgment.
• Strong sense of ownership and urgency in all matters related to the health of the business.
• Analytical problem-solving skills, as well as the ability to prioritize and balance multiple tasks.
• Clear communication skills and an orientation toward customer satisfaction.

Compensation this position is : hourly Application instructions Deadlineno deadline