Named Top 5 Ice Cream in America by the Food Network, Humphry Slocombe is known for the best small batch, ultra-premium ice cream in the Bay Area. Our unusual and delicious flavors have gained us national and international press. With four stores in California, and a growing Wholesale business, we're looking for fun, career-focused people to join our growing team! Must love food!

Summary of Position

• Provide leadership for HS Retail by managing four stores (Ferry Building, Mission, Oakland, and Venice) and Events team while instilling a culture of pride, ownership, and love of ice cream
• Develop and implement best in class retail and events operations
• Develop and implement training and coaching protocols for consistently excellent service
• Ensure clear flow of communication to and from leadership

Key Responsibilities

General Management

• Manage Retail and Events teams
• Ensure well-being of store and staff
• Serve as liaison to Business teams for leadership
• Manage P&Ls; of stores and events

Retail Operations

• Establish roles and targets for each store, with measurable goals
• Ensure best in class customer service at all stores
• Maintain high level of cleanliness, food/product safety, and branding
• Monitor sales and labor cost issues to maximize profitability without sacrificing customer service
• Respond in a timely manner to all escalated customer service issues
• Ensures stores maintain optimal inventory levels through internal order placement process
• Identify ways to optimize store operations to increase revenue and profit

Events

• Set annual calendar and Sales targets for Events
• Develop and maintain relationships with key clients
• Identify and execute strategic events that will further our brand goal
• Maximize profit by better balancing paid vs. marketing events, growing existing client base, and pursuing larger scale clients

People Management

• Recruit and retain passionate ice cream ambassadors
• Develop employees to stay and grow with the company – coach, mentor, empower
• Train staff on:
  • Best in class customer service, crisis management and resolution
  • High standards of cleanliness, food/product safety, and branding requirements
  • Our product and our story
  • Regular and promotional specials
  • Maximizing speed of service

Requirements:

• 5+ years in restaurant or retail
• Experience as a District Manager or managing more than 1 store
• Great at multi-tasking and high degree of professionalism - even under stressful situations
• Be physically fit and able to safely life up to 25 lbs
• Good knowledge of technology (tablets)