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Customer Service Manager Heritage Foods USA

  • Date Posted January 08, 2019
  • Location Brooklyn, NY
  • Category Business
  • Job Type Full-Time
Company Description Heritage Foods USA is a farm-to-table online butcher dedicated to supporting family farmers raising livestock with old-school genetics on pasture. These farmers cannot rely on the commodity market for sales because their animals take too long to grow. Turkeys, pigs, lamb, goats, chickens, ducks and geese are all purchased nose-to-tail and sold online in cuts to customers in all 50 states as well as 130 of America's best restaurants. Heritage genetics are famous globally for their gastronomic attributes and ours are raised with no antibiotics, using traditional farming methods. Job Description

We are looking for a Customer Service Manager to work in our mail order division and assist in offering outstanding customer service experiences. This position requires strong verbal and written communication skills. The Customer Service Manager will also assist with aspects of the warehouse including order fulfillment and supply ordering and with various annual projects within the mail order department. Applicants with an interest or experience in managing Social Media platforms for a business are encouraged. 

We are a small company, so the best candidate is someone who is comfortable wearing many hats and can manage multiple tasks on a deadline. Efficiency and precision are essential to excelling in our fast paced environment. We expect you will become an integral part of our Heritage team, and gain experience in a mission-based company committed to fostering the sustainable farming community across America.

Responsibilities:
- Customer outreach
- Assisting in order fulfillment and inventory management
- Overseeing correspondence through our Info@HeritageFoodsUSA.com inbox
- Assisting in special seasonal projects
- General administrative support, such as supply ordering and data entry

 

Requirements:
- Excellent communication skills
- Attention to detail
- Excellent writing skills
- Computer literacy particularly with Microsoft Office
- Ability to lift up to 50lbs and work in refrigerated temperatures
- Ability to manage multiple tasks in a fast paced environment
- Comfortable working in an open office environment
- Works well collaboratively, but comfortable working independently
- Must love dogs! We have two small dogs in our office

Preferred:
- Interest in sustainable food and agriculture
- Basic html knowledge
- Experience working with Shopify and Shipstation
- Experience with Social Media platforms

Compensation this position is PAID: salaried, varies DOE, $40,000.00 - $50,000.00 How to apply Please click here to sign in and view application details.
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