Happy Cooking Hospitality operates several restaurants based in New York City that share a passion for food, drink and hospitality by creating environments that feel like coming home.

Founded by Gabriel Stulman in 2009, Happy Cooking includes popular Manhattan restaurants Joseph Leonard, Jeffrey's Grocery, Fedora, Fairfax, Bar Sardine and newly opened Studio, George Washington Bar, and Simon and the Whale at Freehand New York.

We are looking to add a Freehand New York-based Reservationist to our expanding team. Our ideal candidate is a team player that has experience with Resy, is well spoken and possesses the ability to manage multiple tasks while remaining calm under pressure. This candidate will need to have open work availability, weekends and holidays will be required.

Daily tasks include, but are not limited

• Supervise daily restaurant reservations for multiple properties
• Answer telephone for multiple restaurants courteously and efficiently
• Maintain complete knowledge of all Happy Cooking Hospitality properties from cuisine, hours of operation, price range, seating availability, menus, etc.
• Communicate with restaurant regarding reservations with special notes, pre-orders, cake orders, special requests - responsible for conveying all such information to management
• Maintain composure and positivity when under pressure
• Work as a team, assisting with all guests' and employees' needs and inquiries
• Maintain positive guest relations at all times
• Resolve guest inquiries, ensuring guest satisfaction
• Generate reservations reports to be distributed to key members of the team
• Printing of daily menus
• Office and Restaurant administration

Required education and experience:

High school diploma or equivalent

Excellent customer service skills

Knowledge of Resy

Effectively communicate in English, in both written and oral forms

Have a grasp of computing programs (Word, Excel, InDesign, Google Docs)