Bakery Department Manager Wardensville Garden Market
- Date Posted February 19, 2019
- Location Wardensville, WV
- Category Culinary / Nonprofit
- Job type Full-Time
Unlike a traditional business, we measure our success not by our profits, but instead by the local impact we have in three areas: 1) Social—creating educational and economic opportunities, 2) Environmental—protecting the natural environment, and 3) Financial Reinvestment—100% reinvested locally. This is what we call our “triple bottom line”.
By creating rewarding local opportunities for youth within a successful, sustainable business and providing them with high-quality training and enrichment activities, we believe they will be better equipped to achieve their long-term goals, which positively impacts the community as a whole. Our unique location, mission and farm setting create endless opportunities for significant educational and environmental partnerships.
POSITION OVERVIEW
The Bakery Department Manager oversees our lively Bakery Department and manages the day-to-day operations with consistency and a keen focus on details, as well as collaborates with other departments to maintain the prosperity of our growing social enterprise. This leadership role promotes a welcoming environment for customers and staff alike through leading by example with empathy and compassion to inspire our amazing team.
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Oversight of the entire Bakery operations and staff.
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Create and maintain annual goals and budgets, along with work-plans to ensure progress and completion.
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Establish and maintain smoothly-running systems and processes that pertain to the Bakery.
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Ensure there are appropriate staffing levels and that all staff are trained & prepared.
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Minimize conflict or problems and quickly forming solutions.
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Train and retain top notch team members, all of whom report knowing what’s expected of them, having the resources necessary to complete their work, getting regular quality feedback, and having a growth plan.
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Develop and continually improve effective means of communicating with all staff ensuring all voices are heard and reflected in decision-making.
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Oversee all team members complete on-the-job training + are fully trained on standard operating procedures.
Safety and Security
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Understand and enforce health codes and child labor laws.
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Ensure the safety of all staff and customers in the Bakery.
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Tracking daily transactions, and enforce cash handling rules.
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Ensuring the Bakery and public areas are always clean, organized, safe and presentable for customers and visitors.
Quality and Consistency
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Track and maintain inventory with multiple vendors to ensure all needed supplies and ingredients are available.
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Report weekly progress to ensure Bakery growth and success.
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Oversight of all ordering to ensure it meets budget parameters.
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Ensure that daily operations are being completed in accordance with agreed upon standard
operating procedures to an exceptional degree.
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Administrative duties including paperwork, filing, reporting, etc.
Customer Service
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Maintain wholesale and special orders, while ensuring consistency and quality.
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Provide the highest quality level of customer service possible.
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Create and execute special events, goals, item launches.
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Upkeep quality social media presence and documentation of Baker progress.
Additional Duties:
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Have a broad understanding of the organization’s mission + operations.
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Engaging in additional tasks or activities that are required to ensure smooth operation of the entire organization.
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Representing WGM in a professional manner for on-site and off-site events and meetings.
BONUS QUALIFICATIONS
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Working directly with young people in a training or teaching capacity
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2+ years living in Appalachia or rural America
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Sustainable or organic farming experience
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Customer service, hospitality or tourism experience
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Retail experience, particularly in a bakery, restaurant, or market
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Nonprofit or social enterprise management experience
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Youth development experience
COMPENSATION & PLACE OF WORK
Full time salaried position starting at $30,000 yearly based on experience and work history.
ORGANIZATION ACCOMPLISHMENTS
As we wrap up our second full year in operation, we continue to find every way possible to measure our positive impacts (socially, environmentally and financially). What started out as a hope to create 10 new jobs locally has turned into more than 70 jobs with over 40 of them filled by local high-school students. We have provided hundreds of hours of individualized mentoring, enrichment activities, career and college prep classes, and continue to expand our free STREAM (science, technology, reading, engineering, arts and math) learning opportunities for middle and high-school students and their families. We also awarded over $22,000 in scholarships and $24,000 in cash donations to local community organizations, along with hundreds of pounds of food to local food banks.
With regard to our environmental impact, the Farm became Certified Naturally Grown last year (certification based on organic certification requirements and requiring no synthetic inputs or genetically modified organisms) and we are on-track to apply for National Organic Certification this year. To further protect our natural environment, we are auditing our entire operation to find every way possible to reduce our own ecological footprint, while also continuing to educate the community with our amazing partners including: The Nature Conservancy, Smithsonian Conservation Biology Institute, Hardy County School System, Experience Learning, Cacapon & Lost Rivers Land Trust, Cacapon Institute, WV Project Communitree, Alliance For the Chesapeake Bay, WVU and others.
To keep the project financially sustainable, the onsite bakery and produce market has continued to raise almost one-third of the overall project budget through sales each year since launch. In 2018, thanks to our amazing customers (over 3,800), our sales doubled. We also secured several local community foundation grants along with a multi-year ongoing major support pledge from the JDL Foundation. We were also recognized as Best Regional Bakery and placed second as the Best Charity statewide by WV Living magazine. And, since we are a non-profit, 100% of all our sales and donations are reinvested back into the project and local community.