Company description Ashes & Diamonds Winery is a love letter to Napa Valley as it was when it took the world stage in the 1960s, revealing itself, along with Santa Cruz, as a geological wonderland capable of world-class wines. In homage to this golden era and its pioneers, winemakers Steve Matthiasson and Diana Snowden Seysses, with proprietor Kashy Khaledi, adhere to an ethos of light-handed winemaking and transparency of terroir as a guiding light for all of the wines they produce—a Burgundian approach to Bordeaux varietals. A community of like-minded, legendary winegrowers has quickly taken shape, journeying from Bart and Daphne Araujo’s biodynamic sites Red Hen Vineyard and Rancho Pequeño Vineyard, to Jack Bates’s Bates Ranch in the Santa Cruz Mountains, and back to A&D Vineyard’s own organically-farmed 30-year-old vines.

Located at the gateway of Napa Valley, along its main artery, Highway 29, Ashes & Diamonds Winery’s mid-century approach extends to its architecture. The iconic zig-zag roof and portholes are a few of the iconic references to the heritage of California mid-century modern design, seamlessly integrated with a state-of-the-art wine production facility surrounded by light, airy landscapes. Job description POSITION: Hospitality Manager

OBJECTIVE: As manager of the daily tasting room operations, this individual must have experience in staff management, POS and order processing, and a strong background in customer service. Under the direction of and collaboration with the Hospitality Director and VP of Hospitality and Culinary, this individual will work to create a healthy work environment and culture for our staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•  Experienced in management of all levels of hospitality staff. This is inclusive of assisting in mentoring, training, hiring and evaluating A&D Hosts and Property Stewards.
•  Provide support and coaching as needed to improve and develop individual and group sales performance with the direction of the Hospitality Director and VP of Hospitality 
and Culinary.
•  Act as the maître d’, ensuring the flow and cadence of service works to ensure the best possible guest experience while maximizing revenue.
•  Assist in the programming and development of staff meetings to discuss goals & performance as necessary.
•  Creative thinker with ability to develop relationships that enhance our brand and provide a positive customer experience.
•  Deliver exceptional customer service, rapidly resolve customer services issues and motivate others to do the same.
•  Greet all visitors to A&D, pour wines for tasting, discuss wine and respond to customer questions as appropriate. 
•  Can accurately describe wines, winemaking techniques, winery history, appellations, and unique aspects of wines.
•  Effectively promotes and sells wine and Wine Club memberships to customers.
•  Handle purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.
•  Take the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques and acumen.
•  Maintain knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments.
•  Act as a concierge if one is not on property, particularly weekends. Duties include but are not limited to receiving phone and email communications while overseeing the 
tasting room. 
•  Participate and assist with special hospitality events that occur at the winery.
•  Represents winery at outside functions as required.
•  Assist with regular physical inventory counts of wine and merchandise.
•  Maintaining accurate count of daily inventory and samples used in tasting room.
•  Accurately handle all sales transactions, including the opening, closing and/or daily operations of cash register (Proficiency w/ Tock and Wine Direct preferred).
•  Ensure all policies, procedures, and applicable employment laws are being followed.
•  Assist the Hospitality Director in preparing work schedules for tasting room staff.
•  Collaborate and work closely with Property Steward(s) to uphold our standard of service and image of the tasting room. 
•  Collaborate and work closely with the Estate Director and Hospitality Manager to prepare and present branded presentations to both internal and external audiences on Wine 
Education. 
•  Exceptional understanding and application of the principals of genuine and hospitable customer service.
•  Generate daily closing reports to management team and proprietor per necessary.
•  Act as a Manager-On-Duty in the event that the Hospitality Director and VP of Hospitality and Culinary are not on property. 


QUALIFICATIONS
•  Must be able and willing to work nights and weekends.
•  Three years of experience in a winery or restaurant management position or equivalent education/work experience.
•  Ability to set priorities and work independently within set guidelines; display appropriate sense of urgency.
•  College degree or equivalent.
•  Strong written and oral communication skills.
•  Basic knowledge of MS Office applications, including Excel.
•  Bilingual in English and Spanish is a plus
•  Ability to multitask effectively and efficiently, problem solve.
•  Positive and professional attitude; self-motivated.
•  Drive and dedication to achieving sales goals personally and as a leader of the sales team.
•  Strong attention to detail
•  Valid California driver’s license

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
•  Performs all related duties as assigned
•  Consistent communication and coordination with hospitality team

PHYSICAL REQUIREMENTS:
•  Lift and handle materials weighing up to 50 lbs.
•  Stand on hard surface for extended periods
•  Grasp, stoop, squat, climb stairs, push or pull, carry and reach over shoulder
•  Ability to operate various types of machinery to include, but not limited to: pallet jacks; hand trucks, etc.
•  Ability to work in a fast-paced environment under pressure

ALIGNED VALUES – Successful employees will share in our values:
•  Humility
•  Teamwork
•  Patience 
•  Trustworthiness
•  Passion
•  Adaptability
•  Accountability
•  Drive Compensation this position is : salaried Application instructions Deadlineno deadline