Company description Hey food world! Fat Snax is committed to making the world's best low-carb & keto-friendly snacks. For years we watched the snack aisle get filled with carbs while fat was stigmatized. We're here to change that!

Fat Snax is now the leading low-carb cookie and one of the top keto snacks across categories. We're growing fast and are quickly adding new members to the team. Job description

As an e-commerce brand first, Fat Snax was built on a close relationship with our customers. Every DM, email, phone call, and conversation is an opportunity to make someone smile. The Customer Experience Specialist will handle all in-bound company requests to make sure customers and prospective customers get what they need. 

The candidate should be entry level and eager to get involved in a growing company; we expect them to grow out of the role in just 4-5 months and be taking over a new portion of the business.


Responsibilities: 

• Owning and answering all inbound customer support including email, live chat, and Facebook, as well as occasional phone calls
• Responding to Amazon reviews, messages, and feedback
• Sending samples from the office and making office purchases
• Booking rooms & tickets for events as well as occasional office management
• Distributing info@ emails to the appropriate parties within the company

Requirements:

• Must be outgoing in person and over the phone
• Must be aspirational to grow within our company and industry at large
• Must be in NYC with a reasonable commute to Bushwick, Brooklyn
• Must be able to work occasional events (lifting 30 lb and on feet for 8+ hours)
• Must be entry level

Compensation this position is : salaried Work visa This employer is willing to sponsor a work visa for international applicants Application instructions Deadlineno deadline