Company description We are a 100-year-old, fourth generation, family farm located in Phillipston, MA. Whether it's on the historic farm, or in the city at our Boston Public Market location, we offer an authentic, New England, family farm experience to our visitors. 

In addition to growing apples, peaches, blueberries, raspberries, pumpkins, and potatoes, we also serve all sorts of classic New England fare such as fresh apple cider donuts, apple crisp, apple turnovers, homemade fudge, locally grown popcorn, and locally made jams, jellies, sauces and more! At our Boston stand, we interact with thousands of customers - both tourists and locals. 

We strive to balance the old and the new by constantly growing and adapting to fit with current trends, while staying true to our company's family farm values and traditions. Our new Brew Barn in Phillipston and our Cider Bar in Boston are two examples of this, and we're always open to new ideas.

We encourage all staff to stay connected to our farm location as well, offering frequent opportunities to make a trip out to Phillipston to work a "farm shift" or just to spend a day picking and getting to know the farm staff.  Working for Red Apple Farm, even in Boston, means joining our growing "farmily." If this sounds like an experience you would enjoy and contribute to, we would love to meet you! Job description

You are:  An organized and energetic people-person who loves checklists, thrives in a fast-paced work environment, and wants to contribute to the growth of a small, family farm.

Job Description:

Reporting to the General Manager, the Retail Operations Manager ensures our farm store’s smooth operations, overseeing staff, enforcing policies and procedures, and setting the bar for customer service, leading by example.  They act as an ambassador for the Red Apple Farm brand in Boston, and strive to bring the “farm to the city,” one customer experience at a time.

Key responsibilities include:

• Support the General Manager (GM)’s vision for the growth of the Red Apple Farm brand throughout the Boston area.  Manage or delegate tasks in order to execute new projects and strategies.
• Manage cash drawers, oversee cash counting procedures, and organize daily deposits.
• Provide on-the-job role modeling, training, and feedback to empower staff members to meet customer service standards consistently.
• Foster a culture of teamwork, positivity, and enthusiasm.  (Work should be fun!)
• Partner with the GM to envision, establish, and enforce all work expectations. Hold staff accountable for company policies.  Use disciplinary actions when necessary, and make corrections in a motivational way to boost morale.
• Recruit and train new staff; mentor established staff members.
• Identify employee strengths and weaknesses, coaching staff individually on an ongoing basis and formally in reviews, communicating with the GM regularly on improvements or changes.  For key staff, present opportunities for leadership and support them in taking on new responsibilities.
• Oversee the schedule and make sure that peak hours are staffed appropriately to meet demand.
• Lead all back-of-house operations, dreaming up new systems to make our production and sanitation the most clean and efficient they have ever been.
• Maintain par levels, create metrics, and implement procedures for raising quality control standards to the highest possible. Level.
• With the support of the GM, keep signage, displays, and menus fresh and enticing, rotating and featuring new products seasonally.
• Lead team meetings, keep staff informed, and contribute to weekly staff updates to be sent out by the GM.  
• Find coverage or step in to help when staff call out.
• Oversee deliveries from the farm to Boston, ensuring sufficient inventory and supplies at all times.
• Communicate with the GM and Owners through email, phone calls, and weekly meetings.

 

Desired Skills / Qualifications:

• Bachelor’s Degree in Business Management, related field, or at least 1 year of Management experience in a retail or food business.
• At least 3 years Customer Service experience.
• Passion for local food, farming, or fall in New England.
• Genuine desire to make each and every customer feel welcome; love for engaging with customers in a personal and authentic way.
• Ability to self-motivate and motivate others.  
• Professional and friendly communication skills in person and in writing.
• Strong work ethic, keen attention to detail, and ability to stay highly organized while juggling multiple projects.  
• Willingness to pursue new opportunities, think outside the box, and take advantage of growth opportunities.
• Ability to work on your feet for 8 hours at a time.
• Flexible schedule, with at least one weekend day required.

 

Compensation Includes:

• $15-18/hr starting pay, commensurate with experience
• Company sponsored health insurance
• Public Transportation "perq"

Compensation this position is : hourly, varies DOE, $15.00 - $18.00 Application instructions DeadlineJuly 01, 2019