Company description Just over two years into its complete redesign, Scribner's Catskill Lodge has become the top destination of urban explorers looking to visit the Catskills. With thoughtful design, friendly service, and delicious food and drinks served in our onsite restaurant, Prospect, the lodge has become the perfect basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and suites, we offer multiple indoor and outdoor event spaces, a redesigned outdoor pool, and over 20 acres of mountainside to explore. Job description ABOUT YOU
You are passionate about hospitality. You are energetic, positive-minded, and creative. You lead by demonstration, work well with all different types of personalities, and enjoy developing the talent of junior employees. You are entrepreneurial but love working with a fast-paced team. You bring your sense of humor to work and enjoy the company of employees and guests. You aren't afraid to roll up your sleeves. You enjoy the outdoors and have been dreaming of (or currently enjoy) calling the Catskills home.


RESPONSIBILITIES
- Creating and implementing hotel policies, goals and objectives.
- Setting and maintaining service standards used to create a second-to-none guest experience.
- Training, scheduling, supervising, evaluating and providing continuous feedback to front desk agents, house agents, and room attendants.
- Coordinate hotel staff to ensure efficient handling of guest requests.
- Resolve guest issues and complaints with charm and finesse. Compensation this position is : salaried Application instructions Deadlineno deadline