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Sales & Customer Service Coordinator FATTY SUNDAYS

  • Date Posted August 21, 2019
  • Location Brooklyn, NY
  • Category Business / Culinary
  • Job type Full-Time
Company description Fatty Sundays is a family owned start-up based in Brooklyn, NY. We've modernized and reinvented the classic chocolate covered pretzel - think unique and exciting flavors such as Birthday Cake, Salted Caramel and Peppermint... the list goes on! Our sweet + salty confections are sold online and via retailers across the country. We also do corporate and holiday gifting, and custom favors for special occasions and events. We are extremely passionate about all things chocolate and pretzels, and about getting our product, story and brand out into the world, one chocolate covered pretzel rod at a time! Job description Operations:
- Coordinate, manage and schedule all daily shipments via online shipping system
- Facilitate sending out product samples, as needed
- Work with Production Manager and Production Supervisor on scheduling orders and shipments
- Work with team to coordinate and manage all details (from start to finish) on custom orders

Customer Service:
- Respond to all customer inquiries via phone, email, live chat, etc.
- Answer all customer service requests and inquiries in a timely and friendly fashion
- Assist customers in placing orders via phone or online
- Work directly with, and assist, clients through entire custom ordering process

Administrative Tasks:
- Manage, maintain and organize multiple email accounts  daily effectively and efficiently  
- Build, manage and maintain extensive customer databases

Sales Support:
- Create, process and manage all invoices
- Develop and maintain positive working relationships with all customers and wholesale accounts, new and existing
- Email and communicate with leads, new and existing
Compensation this position is : salaried, less than 50k Application instructions Please click here to sign in and view application details.
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