Retail sales and e-commerce manager Bernal Cutlery
- Date Posted September 10, 2019
- Location San Francisco, CA
- Category Business / Culinary
- Job type Part-Time
San Francisco's family-owned and run knife shop and sharpening service is hiring a retail sales associate and admin support for online sales.
Job descriptionThe position is a part-time trial with the possibility of moving to fulltime after 3 months. Experience with the food industry or craft related to cutlery is a plus, must be able to work well at the counter with customer service as well as email, phone sales for our eCom orders. Our full- time employees enjoy competitive pay and benefits. This position requires some shifts in our Oakland location as well as our San Francisco location. Candidates must be willing to work holiday and weekends
- Candidates with strong communication skills who can make customers feel welcome in our store will stand out
- A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role
- Greet and direct customers
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Take direction for shipping tasks with eCom sales
- Knowledge of inventory stocking procedures
- Understanding of the retail sales process