Ovenly is an award-winning bakery based in New York City with multiple retail locations. We are a growing company with national ambitions and renown, and are looking for dedicated, energetic, and ambitious people to join our team. There are many opportunities to grow within the company.

At Ovenly, we make delicious, flavorful, and classic baked goods with a twist. Our treats are handmade but perfect and invoke a sense of nostalgia. Ovenly wants to make your day better—whether you are eating our treats or helping to make them.

While baked goods are the core of what we do, we are also committed to social impact with foci on open hiring practices, employee wellness, and environmental sustainability. For more on our social impact efforts, visit www.oven.ly/impact. 

****To apply for a position with us, please complete our online application link**** Add your cover letter, resume, and references.

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The District Manager is a full-time position. The person in this role will be an integral part of the retail management team at Ovenly. S/he will primarily lead day-to-day management of teams, operations of stores including overseeing management of orders and inventory, delivery operations, and staff training, hiring/firing, and promotions.

This position requires close attention to detail, creativity, and quick problem-solving skills and willingness to travel between retail location.

We are looking for a proactive go-getter who is motivated, dependable, and energetic and who wants to grow with us. This is an ideal position for someone who is passionate about food (baked goods especially!) and coffee. The person in this position will be managing multiple retail locations.

RESPONSIBILITIES 

People

• Manages staff

• Interviews, hires, and fires as needed

• Implements roadmap for success for staff

Operations, Sales, and Administration

• Oversees basic operations 

• Oversees and manages budgets

• With retail director, develops high-level community engagement plans

• Implements sales strategies and develops new ones 

• Ensures in-store marketing campaigns are communicated and implemented

• Increases sales and exceeds stores sales goals

• Assists senior retail leads in the creation of sales reports

• Ensures leads keep stores up to DOH code

• Oversees coordination of logistics and product/inventory ordering and reporting

• Resolves patron complaints and concerns

• Proactively anticipates and remedies training, staffing, and customer issues

• Revises systems and improves efficiencies 

• Manages in-store quality control and systems

• Oversees the maintenance of bakeshop cleanliness 

• Updates technologies and increases efficiency through them 

• Suggests and implements efficiencies

• Analyze sales and products to identify/implement business opportunities

Training and leadership

• Trains/retrains staff, and updates staff training guides

• Coaches in the moment when necessary 

• Embodies Ovenly values, demonstrates quality service, and promotes bottom-up management models

• Attends, develops, and co-leads quarterly retail staff meetings 

• Attends and executes in-store events when necessary

• Ensures customer service standards are held to the highest level possible 

• Improves and update current cafe processes and procedures

• Liaises with all departments

• Helps the team to stay connected to the heart of the work and find ways to continually improve it

• With Retail Director, develops training plans, including train the trainers 

• Develops pathways for promotions for retail staff

Other Duties

• Participates in all-staff events and meetings

• All other duties as assigned

Requirements

• Timeliness and punctuality

• Flexibility in scheduling hours including evenings, weekends, and holidays

• Fluent in English both written and spoken

• Attention to detail, ambitious, goal oriented and self-starting

• Ability to provide proof of authorization to work in the US

• Must have or obtain NYC Food Handler’s license 

• 4+ years managerial experience in a hospitality, training, and/or retail environment

• Comfortable using technology for sales and work, especially Google for Business

Benefits

• Health-care benefits 

• Paid vacation and sick time

• Yearly professional development credits and trainings

• Company-sponsored trainings per year

• Free yoga

• Staff discounts

• Company computer

• Progressive maternity and paternity leave

Company Information

• Ovenly is an Equal Opportunity Employer

• Ovenly actively hires people who may have been previously denied economic opportunities. For more information, visit www.oven.ly/impact

Salary: Salaried based on experience

Location: This position will travel between assigned Ovenly bakeshops, including the office