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Customer Service Representative The Teff Company

  • Date Posted January 13, 2020
  • Location Boise, ID
  • Category Business
  • Job type Full-Time
Company description The Teff Company has been producing high-quality teff grain and flour in Idaho for over thirty years. We supply the Ethiopian and Eritrean community in the United States with their traditional staple food, and also provide teff to ingredient buyers and consumer packaged teff products to grocery stores. We manage all the stages of production from farming to packaging to ensure the best quality. Job description

The Position: Customer Service Representative


Job Description Overview:

The position of Customer Service Representative performs a variety of important customer-focused responsibilities and is essential in helping coordinate customer support activities within the The Teff Company. You’ll be joining a fast-growing company working to deliver high quality teff and teff-based products to consumers and manufacturers.


Key Roles and Responsibilities:

Customer Service:

  • Provide exceptional customer service experience for all customers
  • Respond to customer incoming inquiries in a timely, friendly and professional manner
  • Develop and maintain knowledge and familiarity of all products


  • Coordinate, manage and schedule daily shipments via online shipping system
  • Create, process and manage sales orders, invoices and returns
  • Coordinate scheduling orders and shipments with Production and Logistics Teams


  • Manage, maintain and organize multiple email accounts daily effectively and efficiently  
  • Contribute to maintenance of customer databases
  • Route calls and emails as necessary to appropriate team members


Skills and Experience:

  • 1-2 year’s customer service experience
  • Excellent verbal and written communication skills, including strong phone contact handling skills
  • Customer orientation and ability to adapt and respond to different types of personalities
  • Strong organizational skills and attention to detail
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work well independently and within a team
  • Proficiency with Microsoft Office Suite and familiarity with CRM systems preferred
  • College degree preferred
  • Amharic language skills a plus


Work Environment:

  • Ability to stand/sit for extended periods of time
  • Understand that safety is the responsibility of everyone at the organization
  • Engage in safety and compliance training programs
  • Dress is on casual side of business casual


Job Location: Boise, ID
Position Type: Full Time
Required to Relocate: Yes
Preferred Experience: 1-2 years

Compensation this position is : salaried, less than 50k Application instructions Please click here to sign in and view application details.
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