This job expired on April 26, 2020
Operations & Customer Support Replate
- Date Posted February 26, 2020
- Location Oakland, CA
- Category Nonprofit
- Job type Full-Time
Company description
Replate is a nonprofit tech company that matches high-quality surplus food with communities in need. Based in Oakland, CA, we operate in cities nationwide from Los Angeles and Austin to NYC and Chicago. Most frequently, Replate picks up and manages the donation of food leftover from feeding employees or other catered events.
Job description
Compensation
this position is : salaried, varies DOE, $40,000.00 - $50,000.00
Application instructions
Role + Responsibilities
In this role, you will work closely with the Operations Team to assist managing and growing our network of Recipient organizations and offer customer support to Donors and Recipients.
-You will provide live support for Food Rescuers, Donors, and Recipients
-You will onboard and manage non-profit recipient relationships
-You will work with sales to forecast onboarding needs for recipient orgs
-You will be an advocate for recipients
-You will maintain customer records by updating account information and ensuring it is as up to date as possible
-You will occasionally assist in recruiting and hiring Food Rescuers in local and remote markets to maintain the highest standard of service
-You will develop a deep expertise in how Replate’s processes, systems, and resources work, and how to use them to drive positive outcomes
Nice to haves:
-Experience using Onfleet, Tookan, or other dispatching software
-Experience with scheduling and scheduling software, such as Deputy or WhenIWork
-Familiarity with Intercom or Zendesk
You should apply for this role if
-
- You enjoy creative problem solving and are quick on your feet
- You have excellent customer service skill both over the phone and in writing
- You are driven--you are a highly motivated self-starter
- You anticipate issues before they arise
- You are well organized--you can handle both issue resolution & concise communication at the same time
- You care about food waste/ food insecurity and strive to make a difference in your community
- You are tech savvy and able to quickly onboard new technology
Perks
Make an impact on your community
Monthly bonding events
Weekly snacks and monthly catered lunch
Be a part of a highly empathetic and passionate team
This job expired on April 26, 2020
DeadlineMarch 13, 2020