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Shopkeeper Jeni's Splendid Ice Creams

  • Date Posted March 12, 2020
  • Location Charleston, SC
  • Category Business
  • Job type Full-Time
Company description We are absolutely devoted to the greatest ice creams in the world & bringing people together. It’s what gets us out of bed in the morning, and keeps us up late at night. We believe that you can grow a business as a community of people--with artful attention to detail and a world-class customer experience--and be better today than we were yesterday. That REALLY great ice cream served perfectly in a sparkling & beautiful space, with attentive and in-the-moment service (we believe service is an art) brings people together and helps them connect. And that sometimes sparks fly. And that there should be more sparks flying, generally. We like to make people feel good. Job description

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our Charleston team.

Our mission is to make the world’s best ice creams and build community, and our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. 

We love people. We love ice cream. We view ice cream as a form of art.

A Jeni's Shopkeeper is the general manager of her/his scoop shop, and is responsible for all day-to-day operations. (S)he plays a key leadership role in our growing company, leading a team of 20-30 with a constant focus on providing the world's best ice cream and world-class customer service. This person has hustle, scrappiness, and passion for achieving results. The ideal Shopkeeper is self-motivated, team-focused, and brings a positive, upbeat energy to everything they do.


The qualified Shopkeeper candidate:  

  • Has management experience or equivalent (2 years) 
  • Has customer service experience (3 years) 
  • Has a strong work ethic, a good heart, exceptional judgment, and plenty of smarts 
  • Is energetic, positive, and a skillful communicator 
  • Leads by example and excels in a team environment 
  • Is creative, resourceful, organized, and an excellent problem solver 
  • Is calm under pressure and navigates adversity with grace 
  • Knows and appreciates what makes our ice creams so splendid

Shopkeepers at Jeni’s are offered the following employment benefits:  

  • A one-month paid sabbatical after 3 years of continuous service 
  • Excellent medical, dental, vision, and life insurance options (for full-time employees) 
  • Competitive pay, paid time off, and holidays 
  • Bonus eligibility based on shop performance 
  • 4% match on 401k contributions after 1 year of employment (for qualifying employees) 
  • Annual paid day to volunteer for a non-profit organization that matters to you 
  • 50% discount at Jeni’s Scoop Shops and online

Founded by Jeni Britton Bauer in 2002, Jeni's Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Shopkeepers make a difference in their shop, their community, and in how they lead their team and serve their customers. If our Shopkeeper opportunity sounds delicious to you, please apply.

Compensation this position is : salaried, less than 50k Application instructions Please click here to sign in and view application details.
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