We are seeking an individual to connect the dots between the beautiful products we make and getting that product into the hands of the customers we love. This individual will serve a dynamic role on our small team supporting operations, managing fulfillment and customer service, supporting marketing efforts and serving as a liaison between day-to-day production and marketing related activities and management. This is an ideal position for a multi-tasking, hard-working, entrepreneurial, detail-oriented individual looking to grow with an exciting food company in a beautiful, active island community.

The Operations & Marketing Assistant should expect to spend up to 50% of their time engaged in an active operations role on their feet and using their biceps – supporting how we source, craft, deliver, and ship out our exceptional product. Specifically, this person will oversee and execute product fulfillment (labeling, packaging, shipping), inventory management, and assist the production team on an as needed basis.

The balance of the role oversees customer service, invoicing, and assists with bookkeeping. The Operations & Marketing Assistant will also support sales and marketing initiatives, events & farmers markets, and work closely with the Sales Manager and Founder.  

You do not need to have specific experience in operations or marketing but you must be technically competent, an excellent communicator, proactive, and have a desire to learn and grow.
 

DESIRED EXPERIENCE

• Bachelor’s Degree or equivalent experience
• Experience in an administrative, operations, or marketing role

ESSENTIAL JOB FUNCTIONS

  Operations

• Manage fulfilment operations
  • Create invoices for wholesale and custom direct orders
• Pull and package product for shipping according to inventory management protocol
• Coordinate freight and generate shipping labels

• Responsible for inventory management and warehousing optimization
• Conduct monthly inventory of all product & supplies (with support)
• Document inventory transfers to markets and distributors
• Liaise with production lead and sales manager to anticipate product shortages and changes in demand and work into production calendar
• Liaise with production lead to oversee inventory, track, coordinate & book the purchase of all production ingredients, kitchen & office wares, packing supplies
• Data entry: enter production batch data into Excel, help keep freezer log up to date in Excel
• On-call production support including prepping fruit, assisting cooks, bottling/jarring, labeling

Marketing

• Assist with farmers markets, demo, & special event logistics, inventory and supplies
• Occasionally serve as farmers market rep backup at local markets (Orcas/San Juan)
• Greet & serve customers in headquarters tasting room
• Ensure adequate tasting room stocking, sampling, & cleanliness
• Liaise with Sales Manager to check inventory and restock island retailers in a timely manner
• Update product information and photos on POS, website and other online sales platforms
• Assist Sales Manager in data collection, accounts management and prospecting as needed

KNOWLEDGE, SKILLS & ABILITIES

• Ability to multi-task, anticipate, & manage changing objectives in an all-hands-on-deck, fast paced environment
• Ability to apply and understand basic mathematics
• Technical competency or aptitude (read/learn measuring tools & report in appropriate units)
• Computer literacy or aptitude to learn quickly (Mac, Word, Excel, Google docs, Quickbooks)
• Familiarity with computer-based communication and organization software
• Customer service oriented & collaborative spirit
• Strong interpersonal communication skills
• Ability to lift and carry 50 lbs from ground to tables or shelving, or into and out of trucks, on occasion repeatedly.
• Clean driving record and driver’s license

Reports to: Audra Lawlor, Founder & President

Classification: 40 hours/week (hourly, nonexempt)

Location: Eastsound, Washington (Orcas Island)

Pay: Hourly, DOE.

We offer attractive medical benefits as well as generous paid holiday/PTO benefits for full-time staff. This position is based on a car ferry serviced island and not appropriate for commuters. It is not suitable for working remotely.