In spite of the massive challenges currently faced by the foodservice industry, KDT has prevailed and remained in operation, pivoting to home deliveries. This has allowed us to keep the business alive and ready to re-emerge in full force post-corona, at which time, we will reinstate our business as it existed pre-corona.
 

Starting June 1st, we will need a dedicated, reliable, and energetic full-time Assistant Operations Manager who is motivated by the prospect of growing with and building a company. This is an excellent role for someone who is passionate about the food business and loves both the art and the logistics required to make it all happen. This role will work hand-in-hand with our Operations Manager, as well as our Founder / CEO. 

The plan is for this role to transition and be promoted into the Operations Manager position by September 2020. During the summer, the CEO will be going on leave, and this role will work and share all duties with the current OM to run the business. This is a unique role, offering a way to jumpstart a career in food operations with full immersion into a rare professional opportunity.

This job is immensely challenging, but can be, and should be, immensely gratifying. There are no two ways about it--the person in this role will be asked to work very hard, as part of a tenacious team, to forge a path in an unforgiving industry. The payoff can be huge, but it will not be an easy road. This paragraph is meant to turn those away who cannot give 100%, who do not have an optimistic outlook, who are not driven to work to their full potential, reach beyond it, and extract the same from others, and who do not think they can keep up with the demands of building a business. We are a fair, caring, and progressive workplace, but we expect a lot out of each person who works at KDT.

Now that that’s out of the way!

We operate out of our central kitchen in Downtown Brooklyn. Our Kitchen team produces everything fresh each morning, packaging it for distribution between our 3 channels: Retail, Catering and Wholesale, at which point the Distribution team takes over.

The AOM and the OM are responsible for managing and overseeing KDT operations from top to bottom. This role requires a person who is an excellent problem-solver with outstanding communication skills, who is comfortable wearing many hats within the dynamic environment of a food business in NYC. Detail-orientation is paramount--yes, we know all job postings say that--but precision and the ability to uphold high standards even in the face of extreme challenges are non-negotiables. This is the reality of running a young, growing business in NYC.

Our business runs 7 days a week, you are scheduled for 5 consecutive days. Off-hours coverage, and extended hours coverage will be required in necessary circumstances. 

As a breakfast business, the day starts early. Getting into the office by 6a or earlier is a requirement. Lateness or the inability to function effectively in the early morning is not acceptable.
 

RESPONSIBILITIES

• DAILY OPERATIONS
  • Oversee Retail, Catering and Wholesale operations each day on duty, ensuring everything is running smoothly
    • Cart Manager assists in Cart operations
  • Visit all sites of operation regularly, for general presence and QC checks
  • Assist with delivery of orders when needed 
  • Respond to and fulfill orders via phone and email 
    • Business Administrator also provides ordering support
  • Plan operations for the following day with our software
  • Work with the Kitchen team to ensure operations in Kitchen are seamless and able to support production required
  • Facilitate necessary communication between the Kitchen, Distribution, Operations teams
  • Communicate with customers and staff about KDT products and services
  • Communicate with vendors, purveyors, and partners
• PERSONNEL
  • Lead the team as an example of work ethic and brand standards
  • Assist OM with scheduling for all areas of the business
  • Problem-solve day-to-day staff and scheduling challenges
  • Assist with directing and supervising all KDT personnel
  • Assist in recruiting, training, growing and retaining staff
  • Respond to staff issues or facilitate disciplinary action 
  • Stay abreast of changing HR landscape, including legislation, employee rights and management guidelines
• PROCESS 
  • Enforce and optimize existing and new processes
  • Update process documents, and communicate / ensure implementation across full organization
• EVENT MANAGEMENT
  • Assist in planning for events and partnerships 
  • Provide on-site management at events
• BEHIND THE SCENES
  • Proactively address business needs, internally and externally
  • Prepare for and communicate with management and staff regarding upcoming milestones, events, changes 
  • Work with the Business Administrator to ensure AP and AR are kept in good standing
  • All other relevant administrative duties

REQUIREMENTS

• Previous leadership experience in a food operation 
• A team-focused attitude, the ability to lead by example and build trust with those who work with you
• Guest-oriented, service-minded
• Capable of retaining and executing details, maneuvering and communicating with accuracy and clarity
• Ability to identify and resolve problems efficiently and effectively
• Knowledge of and experience with food-related health and safety regulations
• Must obtain a Mobile Food Vendor’s License and Food Handler’s License within the first month of hire
• Driver License and the willingness and confidence to drive in NYC
• Skillful knowledge of basic software programs (MS Office, Google Docs, POS, scheduling, etc.)