Company description DC Greens uses the levers of food education, food access, and food policy to advance food justice in the nation’s capital. We do this by:

• Focusing on transformational changes at the systems-level

• Building bridges between government, private sector, communities and non-profits

• Developing advocacy channels to amplify marginalized voices

• Curating best practices and leveraging existing infrastructure

• Responding to community needs

• Providing thought leadership

One day all people will be powered by food that sustains the environment, reinvests in local economies, and improves well-being and health.

 

DC Greens’ values are at the heart of our work.  These values reinforce each other, and are never practiced in isolation. We strive to align all of our work – both external and internal – to these values, and believe they are central to accomplishing our mission and vision. 

• Collaboration:  We value collaboration over competition and enter every relationship looking for common ground.                                                                                            

• Integrity:  We believe that change moves at the pace of trust, and that we must work diligently to earn and maintain trust in every relationship.  This includes being transparent and accountable, conducting ourselves with integrity, being responsive to needs, and treating others with compassion.                                                                                                                                                                                

• Creativity: We believe that a measure of creativity is necessary to find new solutions to old problems. While we are pragmatic in our approach, we value outside-the-box thinking, bringing equal measures of optimism and creative visioning into our work.                                                                                                                                                                                 

• Sustainability: We believe that large-scale system change can only occur with sustainable solutions.  We value sustainability in all of its meanings – seeking to engender change that is both environmentally sound and that shifts cultural priorities so that structures are put in place to support the work into the future.                                                                                        

• Equity: We believe that our work can play a role in dismantling structural oppression. We value the perspectives and experiences of all people, and respect all forms of knowledge. We will work to ensure that marginalized voices are at the table and that their voices inform our work.

Job description

DC Greens, a non-profit organization that uses the levers of food education, food access, and food policy to advance food justice and health equity in the nation's capital, is currently seeking a Produce Plus Program Assistant. Produce Plus Direct is a city-wide program that provides low-income DC residents with fresh produce through DC farmers’ markets and home delivery. This position will support program implementation, communications, and farmers’ market support for the Produce Plus program. 

 

An ideal applicant must be able to demonstrate excellent communication and organizational skills in a rapidly changing environment. Additionally, the Produce Plus Assistant must be able to communicate with the diverse group of people who make up the Produce Plus community, including customers, volunteers, farms, farmers’ market managers, and leaders of community institutions. This position will report to the Produce Plus Program Manager. 

 

Due to the Covid-19 pandemic, in-person presence will be limited. There may be limited occasions when in-person activities are required in order to complete the essential requirements of the job.

Essential Requirements

Partnerships

Work with Produce Plus Manager to support registration and matching customers with vendors:

• Support Registration Staff in completing job responsibilities
• Maintain communication with staff to ensure that issues are resolved as they arise
• Share feedback with the Produce Plus Manager about any recurring issues

 

Customer Engagement

• Proactively contact customers to enroll them in Produce Plus Direct

• Answer customer phone calls through the Produce Plus hotline

• • Resolve customer concerns 

• Send and respond to customer emails and social media posts

 

Program Implementation and Support

• Develop implementation structures, schedules and communication protocols
• Attend weekly Produce Plus team meetings
• Support outreach and conduct training for Produce Plus seasonal staff

 

Data Management

• Ensure that Produce Plus data is recorded accurately and consistently
• Support tracking programmatic spending, resolve data inconsistencies and ensure that activity is recorded accurately
• Ability to identify when shifts in data management may be needed 
• Support the reconciliation of funds being utilized

Qualifications

• Experience with customer care or outreach
• Experience in a fast-paced environment where multitasking was required 
• Strong interpersonal communication and public speaking skills
• A high degree of professionalism, compassion, organization, and flexibility
• Strong record-keeping or inventory management skills
• Ability to work both in-person and remotely to complete essential requirements of the position
• Enthusiasm for farmers’ markets and healthy food, and commitment to the vision and mission of DC Greens’ work
• Experience training and supporting people remotely
• Proficient in Google Suite (Gmail, Google Drive, Google Sheets, Google Calendar)
• Proficiency in Spanish, Cantonese, Mandarin, and/or Amharic preferred
• Ability to lift 20lbs; ability to stock and move supplies from various locations

Compensation this position is : hourly, $15-20/hr Location job can be done remotely Application instructions DeadlineJune 05, 2020