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QA Data Entry Specialist FOODMatch

  • Date Posted November 17, 2020
  • Location New York, NY
  • Category Business
  • Job type Full-Time
Company description

FOODMatch is a producer and importer of Mediterranean specialty foods with a focus on olives, antipasti, and ingredients.  Founded in 1996, FOODMatch is a producer and importer of Mediterranean specialty foods with a distinct expertise in traditionally and responsibly crafted olives, antipasti, spreads, sauces, and ingredients.  FOODMatch plays an integral role in ensuring the quality of our products. The FOODMatch difference begins in the fields and groves. We are vertically integrated with our partners to ensure that each step along the production chain is completed to meticulous standards: from irrigation and pruning, to harvesting, sorting and stuffing by hand, to expertly curing and preserving, we ensure each ingredient delivers its natural flavor, color, and texture. Simply put, no detail is spared.

Through the hands of our growers we create great tasting, responsibly produced, authentic foods that nurture community and enhance your quality of life.

Job description

TITLE:                          QA DATA ENTRY SPECIALIST

DEPARTMENT:            QUALITY ASSURANCE 

REPORTING TO:          QA MANAGER 

LOCATION:                  NEW YORK CITY

Summary

The QA Data Entry Specialist is a member of the Quality Assurance Team and is responsible for managing the processes involved with new customer/product set-up. These processes most frequently include completing and returning documentation, paperwork and forms; entering technical information into online portals; and compiling information needed for bids on potential business. The role regularly monitors online portals and updates them as needed based on customer requests. They also work with sales/customers to update information when changes to products occur after the set-up is complete.


Essential Functions
 

Customer & Sales Team Support

  • Completes detailed customer forms and online portals using technical product specifications
  • Troubleshoots/works with customers and service providers to ensure they are aware of and addressing technical issues with the portals
  • Collaborates with appropriate FOODMatch teams to collect information needed to satisfy customer requests/set-up processes
  • Maintains schedule of customer requests ensuring all deadlines are met
  • Assists with requests for product specifications or other technical information
  • Assists with responses to general customer questions

Customer Portal Product Maintenance

  • Respond to both internal and external requests for GTIN data and/or data synchronization
  • Facilitate, communicate and manage the continuous product Audit process and be accountable for system information and product data accuracy, for FOODMatch Brands and its associated GLNs. Activities include: Perform/oversee Data Accuracy Item Audits following GS1’s global standards. Manage and update changes as they occur
  • Manage and track portal activity, work with Sales and customers to ensure non-active items are removed, billing is per contract and accurate
  • Negotiate and track portal costs and resolve cost inaccuracies as needed

 

Quality Assurance Team Support

  • Assists the QA Team with various projects
  • Works with our production facilities to collect information requested by customers

 

Background Requirements
 

  • Data entry experience

 

Skill & Ability Requirements
 

  • Proficient typing and transcription skills
  • Extremely organized with excellent attention to detail with a focus on accuracy
  • Able to quickly adjust priorities and handle unexpected & time sensitive requests
  • Thrives in a fast paced, high pressure environment
  • To truly succeed at FoodMatch, you need to have a passion for food. The successful candidate will be eager to learn the intricacies and unique attributes of our product line

 

Travel Requirements
 

  • This role requires minimal travel
Compensation this position is : salaried, 50k-75k Application instructions Please click here to sign in and view application details.
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