Position Overview

We are looking for an energetic, highly motivated individual to oversee all aspects of our retail and espresso bar operations. This is an exciting opportunity for a passionate candidate who wants to be part of a small team and have ownership of a critical area of our business. This position will help us define and implement our retail strategy and be the link between our brand vision and how it comes to life in our roastery. The position will also maintain and promote the company’s reputation and positive brand awareness.

Responsibilities

The position will encompass the following areas of responsibility:

Espresso Bar and Retail Operations

• Working with management to develop and execute retail strategy designed to grow the business

• Developing policies, systems and training materials for espresso bar operations

• Overseeing physical space to ensuring an exceptional environment and shopping experience for customers, including merchandising and displays

• Curating retail offerings and managing inventory

• Overseeing quality control standards (brewing devices, water quality, TDS measurements, menus, etc.)

• Planning and executing events

• Covering bar shifts as needed, including weekends

Staff Management and Education

• Recruitment, onboarding, and training of front-of-house staff

• Developing policies, systems and training materials for espresso bar operations

• Conducting staff evaluations

• Maintaining exemplary standards for customer service

Communication and Community Building

• Contribute to company’s online communication strategy, including marketing, content development and online presence

• Promote the company through events, outreach activities and sales interactions

• Represent Brio at local and national industry events and conferences

• Maintain connections and develop collaborative partnerships with community and other brands

Skills

The ideal candidate will be a proven leader and have experience in managing teams. The candidate should have experience in overseeing retail programs and operations in a specialty coffee, retail, or hospitality setting. The candidate must have a serious passion for coffee and be excited about creating amazing customer experiences.

We’d love to hear from people with:

• 3+ years retail, or hospitality management experience, preferably in coffee

• Experience in espresso preparation and brewing; prior barista experience preferred

• Proven track record in managing and motivating staff, with supervisory experience in hiring, training and evaluating;

• Experience with creating systems, procedures, SOPs and putting them into practice

• Proven track record of excellent guest service and customer relations

• Excellent communication skills, both written and verbal

• Strong project management capabilities, prioritization and organization skills; ability to manage multiple self-directed projects

• High level of proficiency on social media platforms

• An eye for space aesthetics and visual identity in a space

• Strong computer skills, proficiency with Adobe Illustrator and/or Photoshop a plus

• Ability to foster an inviting community space; experience in event planning a plus