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Customer Service + Sales Support Fatty Sundays

  • Date Posted February 17, 2021
  • Location Brooklyn, NY
  • Category Business
  • Job type Full-Time
Company description Fatty Sundays is a family owned start-up based in Brooklyn, NY. We've modernized and reinvented the classic chocolate covered pretzel - think unique and exciting flavors such as Birthday Cake, Salted Caramel and Peppermint... the list goes on! Our sweet + salty confections are sold online and via retailers across the country. We also do corporate and holiday gifting, and custom favors for special occasions and events. We are extremely passionate about all things chocolate and pretzels, and about getting our product, story and brand out into the world, one chocolate covered pretzel rod at a time! Job description Customer Service:
- Respond to all inbound customer inquiries via phone, email, live chat, etc.
- Answer all customer service requests and inquiries in a timely and friendly fashion 
- Assist customers in placing standard orders via phone or online

Custom Sales Support:
- Assist sales team with inbound custom order inquiries
- Work with team to coordinate all aspects of custom orders and maintain master database

Administrative Tasks:
- Manage, maintain and organize multiple email accounts effectively and efficiently 
- Facilitate sending out product samples, as needed
- Coordinate sample shipments as needed 
- Work with production manager to prepare daily shipments

Wholesale Sales Support:
- Respond to all wholesale inquiries via phone and email in a timely and friendly manner 
- Process all orders from start to finish via existing online systems
- Develop and maintain positive working relationships with all wholesale accounts

Outbound Sales Support:
- Develop creative strategies to grow sales lead lists from existing resources
- Maintain an organized system of tracking leads
Compensation this position is : salaried, 35k-50k Location job can be done remotely Application instructions Please click here to sign in and view application details.
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