Founded in 2014, Pinnacle Prevention is an Arizona-based 501(c)(3) nonprofit organization dedicated to cultivating a just food system and opportunities for joyful movement. We work to achieve this across Arizona by offering training, consultation, technical assistance, research and evaluation, advocacy and policy support, community engagement, and community-based programs. You will see us working in neighborhoods, schools, farms, farmers markets, stores, health care settings, with city council, or at the state legislature for a comprehensive approach to supporting community wellbeing for all.

Operations Support Specialist

Pinnacle Prevention is seeking a full-time Operations Support Specialist who will support overall administrative operations for the organization. We offer a flexible work environment emphasizing a balance of time working in the office, home, and out in the community. Our office environment is pet and family-friendly, meaning it is not uncommon to find a little one, whether on four legs or two, playing at our feet during meetings – a nontraditional approach that the ideal candidate will feel comfortable with. The Pinnacle Prevention office is located in downtown Chandler, Arizona in a bike/pedestrian friendly environment.

This is an exempt full-time position with an annual salary of $42,000 commensurate with experience. Pinnacle Prevention is pleased to offer a competitive benefits package for our team members including a 401K retirement savings plan with employer match; medical, dental, and vision with Pinnacle Prevention covering 100% of the insurance premium costs; we offer generous flexibility for time off and leave; and, we welcome children and pets in our office.

Responsibilities

The Operations Support Specialist is primarily responsible for daily administrative and operations support with a focus on call and program inquiry management and coordination.

Customer service call and program inquiry management and coordination responsibilities include (~70% of your time):

• Responding to program inquiries from program participants and community partners while centering care, dignity, and justice,
• Developing and managing a call and inquiry tracking process and system,
• Analyzing and reporting on call and inquiry trends to inform planning and quality improvement processes,
• Managing the organizational referral database and platforms,
• Staying knowledgeable and updated on Arizona’s social service programs and application processes,

Administrative and operations support responsibilities include (~30% of your time):

• Providing administrative, logistical, and scheduling support to the Executive Director and team
• Scheduling and coordinating meetings, trainings, and events including securing facilities, catering, and managing supplies and printing
• Supporting program supply purchasing and inventory,
• Contributing to general office and operational management,
• Participating in planning and decision-making with the Pinnacle Prevention team,
• Engaging in professional development,
• Participating in meetings, community events, and otherwise contributing to the mission and strengthening the impact of Pinnacle Prevention

Qualifications

• Education or related work experience in nonprofit, public health, or social service program settings
• Strong customer skills
• Strong written and verbal communication skills
• Strong organizational skills
• Experience and passion for social causes overall, with a lens towards justice
• Flexibility and adaptability
• Ability to work in office, remotely, and outdoors in the community
• Ability to work some evenings and weekends
• Must be able to drive a vehicle and maintain a valid driver's license because driving will be an aspect of your job duties in this role
• Must be willing to travel both in-state and out-of-state and to rural and remote communities
• Commitment to the Pinnacle Prevention mission

Values and Attributes Important to Us

• A sense of humor
• Kindness
• Humbleness
• A desire to push boundaries
• A natural curiosity

Preferred skills:

• Spanish-speaking
• Familiarity with emergency food, nutrition assistance, and social service programs