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Assistant Manager - Chocolate Shop Heavenly Chocolate

  • Date Posted November 01, 2021
  • Location Northampton, MA
  • Category Business / Production
  • Job type Full-Time
Company description Heavenly Chocolate was founded in 2007 as part of an independent grocer with a commitment to local and organic ingredients. Now owned by former employees, we handmake confections and carry other chocolatiers products that celebrate life, like foraged mushroom ganaches to highlight the New England forests, banana pudding truffles that remind us of our siblings, or pumpkin peanut butter cups because why *not*? Job description

Hi! We've tried to make the following listing complete so you understand what the day-to-day responsibilities are and get our general vibe. If you read through and feel like you don't necessarily tick every box, we still encourage you to apply! We'd love to hear from you.

Our current assistant manager is moving on to new opportunities, so we’re looking for the right person to join us at our chocolate shop/kitchen inside Thornes Marketplace. This person will work with and report to the owner/GM. Some details about the position and who we’re looking for:

  • Counter Sales - You’ll be working our kiosk inside Thornes Marketplace to help customers prepare gift boxes of truffles and caramels. Cash handling experience is great, but experience with specialized sales (wine, coffee, cheese, books, etc.) would be ideal.
  • Customer Service - You’ll be working with customers one-on-one to help pick out gifts, so people skills will go a long way. You have a knack for making bad days better and can handle tough interactions with grace. As Asst Mgr, you'll be expected to make judgment calls on things like refunds or exchanges.
  • Working Solo - Our space is small and most shifts will be working alone for extended periods of time. You’ll be expected to work independently for long periods with little direction, keeping the kiosk tidy, and completing assigned tasks. For this position, solo opening/closing experience is a must (some places would call this keyholding).
  • Retail Operations - You'll be expected to help make sure our shop is humming along efficiently. That means keeping an eye on our supplies and inventory, making sure that we have everything we need and it's all in the right spot. We don't need you to be an ordering superstar (though it helps!), but you should have a decent understanding of maintaining supplies. Some light merchandising experience would be a huge plus.
  • Online Operations - Additionally, we have increased our online efforts over the last two years. It'd be great if you have a basic familiarity with packing/shipping online orders. If you're familiar with Shopify's backend and juggling UPS, FedEx, and USPS, that's a huge plus.
  • Managing Staff - You'll be supervising other members of the team, checking in and making sure they're set up for success. Previous supervisory experience is awesome. Over time, you may be asked to participate in the interview process and help evaluate staff. You'll be expected to lead by example, lift every voice, and ultimately help everyone be successful. We believe there is room for everyone at the top. You should be ready to help the team get there.
  • Kitchen Work (a plus if you have it, no worries if you don’t) - There will be times where you’re asked to assist in our chocolate kitchen. These are production-focused shifts that help break up the week and keep things from being too repetitive. Tasks may include rolling out marzipan, cutting caramel, painting molds (shoutout to artists reading this), and hand-dipping chocolates. Food service experience will go a long way (pastry/confection would go even further), but is not a requirement — we all learned how to do this on the job.
  • Quick Learner - You're joining right as we're kicking off our busiest season. There's going to be a bit of learning-by-doing. You'll be given a lot of slack, but we do hope you're ready to hit the ground running.
  • COVID-19 Safety - You’ll need to review and agree to our COVID-19 Protocols upon hiring (social distancing, sanitizing, reporting symptoms, etc.) to ensure a safe working environment for all. Because you are working with the general public in close proximity to your coworkers in a shared food production environment, vaccination against COVID-19 is required.
  • You’re, Y’know…a Living Breathing Person - You have hobbies and passions and dreams and values. You work well with others and can appreciate their strengths/flaws, as well as your own.

Hours available may vary, but you should expect 32-35hrs/wk. We are open 10-6 most days, 10-8 Friday and Saturday, and 12-5 Sunday. The last two weeks before December 25th, we'll be open until 8PM most days. We do ask for at least one weekend day available (Friday thru Sunday)....but we are Not Robots and will happily make adjustments for the right candidate. We match sick time with Paid Time Off, alongside a 30% store discount and a 20% discount at the neighboring grocery store.

 

Compensation this position is : hourly, $15-20/hr Application instructions Please click here to sign in and view application details.
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