The Opportunity:

We’re looking to bring on an exceptional General Manager who’s excited to help us launch the wine bar and build the team and reputation in the community. The GM is responsible for creating an inspiring experience for our guests. They give outstanding service by meeting and exceeding our guests’ expectations and providing excellent service to our guests and team.  Their responsibilities include assisting in the smooth and seamless operations of the business, reaching wine bar goals, upholding product quality and consistency standards, controlling inventory levels and mitigating waste, maintaining equipment and facilities, and safely handling all of our products and equipment. 

This is an amazing opportunity for leaders who care about connection and wine. We are, at our core, a family operation and work closely with our neighborhood. We aim to provide all of the benefits of a larger organization with proven systems and infrastructure but with the intimacy of a smaller business. 

ROLE RESPONSIBILITIES

• Welcomes guests, provides expertise and assistance on the floor for both customers and staff.
• Keeps the floor neat, clean, and guest-ready.
• Receives, organizes and stocks all inventory and supplies & oversees staff’s support with this.
• Keeps the business running smoothly by managing all needs of the floor, placing orders, managing inventory, overseeing the maintenance of the space, the wine cabinet, regular rotation of product, etc.
• Handles all staffing and employee management responsibilities, including hiring, training, professional development, performance management, scheduling, evaluating, documenting performance reviews, issues and terminations.
• May purchase all FOH beverages and supplies and oversees use of food and beverages within required dates and with a minimum of waste.
• Supervises staff in terms of food preparation, beverage service, customer service, cleaning, and repairs to restaurant and grounds.
• Maintains security of money, financials, furniture, fixtures, equipment, and supplies. 
• Promotes cooperative effort, a team spirit, and good morale among employees.
• Delivers excellent customer service including personally greeting and seating guests. Touches tables, has a well-known presence on the floor, and knows our guests by first name. 
• Resolves complaints from customers in a polite, friendly manner.
• Performs periodic audits to check safety and functioning of equipment. Addresses problems involving the cost, installation, and maintenance of such equipment.
• Participates in training about standardized policies and confers regularly with owner management about wine bar operations.
• Controls labor by understanding the flow of everyday business, looking at prior history, realizing the happenings in the community.
• Provides regular, accurate, computerized reports of operations to owner management.
• Responds to customer and community interests such as donation requests.
• May assist with large party planning or catering; including drafting contracts, collecting deposits and creating special menus in collaboration with management.
• Performs other work-related duties as assigned. 

Candidate Must Haves:

• Extremely guest-centric
• Ability to work evenings, weekends and holidays.
• A track record of employee engagement and retention
• A genuine care for details
• Hands-on approach, must love the floor!
• +5 years management experience 
• Demonstrated ability to deliver great internal and external service: identifying what others need, getting it for them and taking the extra steps to ensure they have a positive experience.
• Able to work independently; possesses effective prioritization and time management skills.
• Demonstrated ability to follow directions and procedures, and accurately completes assigned tasks in a timely manner.
• Approaches new situations and people with openness, curiosity and humility; treats others with dignity and respect.
• Thrives in a fast-paced, dynamic environment with shifting priorities.
• Energetic, works with a sense of urgency and adapts to the needs of the business.
• Embraces change and proposes more effective ways of working.
• Ability to fulfill the physical requirements of the role with or without accommodations.
• Ability to communicate in a concise, clear and productive manner; seeks to understand others through active listening.
• Ability to effectively collaborate with others to complete tasks and achieve shared goals.
• Committed to punctuality and exemplary attendance.
• ServSafe Certification, California Food Handler card is required within 30 days post-hire.
• Proven track record of stability and long-term growth success with employers.
• Knowledge and ability to work any FOH position and familiarity with common POS systems.
• Strong computer skills, including Microsoft Excel and Word Processing programs, Mac OS.  

Competitive Salary/Pay

401k Options

Health Insurance & Dental for this position

Staff discount 

Transportation and Commuter Benefits 

Profit Sharing

Professional Career Development

Friendly, energizing, fun, and results-driven work culture