We’re looking for someone to join our small regional sales and distribution team. It’s a full-time, worker-owner track position, with eligibility for full membership in our cooperative after one year. We offer health insurance on your first day of work, sick and vacation days, and, after new hires have become worker-owners, a patronage dividend (depending on profitability), a vote and the opportunity to be involved in the governance of our co-op.

We need someone who

• Has an interest in the mission of Equal Exchange

• Finds satisfaction in working a physical and fairly repetitive job

• Communicates and problem solves effectively with customers and team members

• Can switch from warehouse work to handling customer calls as needed

• Pays attention to details while keeping up the pace of work

• Works well independently and as part of a team

• Can manage time and responsibilities

• Has a desire to learn and contribute to the success of the organization

• Is able to do extensive lifting (at times up to 50 lbs) and repeated physical labor on concrete floors

• Is willing to be flexible and do other tasks as needed to support the team, as requested by the supervisor

• Able to communicate effectively in English

• Employment Status: Full-time regular position, worker-owner track

• Hours: Monday through Friday, 40 hours/week

• Starting Salary: $18.50/hour

• Benefits: Health/dental/vision insurance coverage, vacations, holidays, sick days, eligibility for worker ownership

• Department: Sales

• Report to: Minnesota Manager

Warehouse Operations Order Fulfillment approx. 70%:

• Pick, pack and stage orders accurately and in time for daily deadlines

• Follow the designated picking procedure for accuracy and food safety

• Use internal software to create and complete picks, matching the physical and the digital

• Routine maintenance and cleaning

• Learn the use of forklifts and other warehouse machinery

• Work to support a safe and efficient warehouse

• Restock daily, keep warehouse clean and well-organized

• Other related assignments as necessary

Customer Service: approx. 20%

• Answer phones and emails, process orders, and answer customer questions knowledgeably and accurately to uphold positive relationships with customers

• Process credits and work collaboratively with the warehouse to handle returns

• Problem-solve customer issues

• Proactively support Sales Team in educating buyers, monitoring promotions implementation, pricing errors, account changes, etc.

• Develop fluency in our internal software and other technology

• Develop expertise in our products and supply chains

Team

• Cover for other team members in a small office/warehouse

• Complete other tasks as needed to support the team as requested by the supervisor

Personnel & Worker Ownership/Fair Trade Development approx. 10%

• Participate in staff, team, department, and educational (Exchange Time) meetings

• Understand our producer partners, trading policies, and the Fair Trade movement

• Understand and participate effectively in our worker cooperative model

As a business dedicated to economic justice for small farmers worldwide, our worker-owners, and communities in the US, we encourage people of color, women, queer and trans-identified folks to apply. We believe that our differences strengthen our co-op, and that we only reach true consensus by empowering dissent and dialogue.