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Fulfillment & Customer Happiness Lead Barnacle Foods

  • Date Posted May 20, 2022
  • Location Juneau, AK
  • Category Business / Production
  • Job type Full-Time
Company description

Grow with us! At Barnacle, we’re on a mission to do good for our oceans, communities, and future. Join our team, and help to share the story of our kelp-based foods from Alaska with people across the country. We are the makers of kelp hot sauces, seasonings, bbq, salsas, and more. 

Job description

POSITION SUMMARY: At Barnacle Foods, we’re on a mission to do good for our oceans, communities, and future, and we’re looking to add a dynamic team-member who has a passion for delicious foods, providing an outstanding customer experience, and who doesn't mind getting their hands a little kelpy. This position currently manages our customer support and order fulfillment operations, and supports production, with the potential to further shape the position to the strengths and interests of the right candidate. 

 

WHY BARNACLE:  Have you been thinking about your next career move and envisioning an opportunity that is new, refreshing, and rewarding? Barnacle Foods is a first mover in the trending kelp foods market. Be part of our team and help us make kelp an accessible and delicious everyday food by making our brand a household name. At Barnacle, we are committed to sustainability, working to ensure the burgeoning mariculture and kelp food industry grows in a way that safeguards the environment and supports our coastal communities and peoples. Like the humble barnacle, we are rooted to the rugged coastline and are building a sturdy foundation for generations to come. If this inspires you, let’s get to work! 

 

THE DETAILS:

Pay: $20 - $24 per hour, DOE
Perks: Work/Life Balance  – Flexibility – Free Product – Paid Time Off

 

WHO ARE YOU?

  • Willing to jump right in and have a passion for learning and personal growth
  • Strong written verbal communication skills 
  • Determined to make a positive impact 
  • Interested in motivating those around you
  • Enthusiastic about working on a small team
  • A service-oriented problem solver   
 

SPECIFIC DUTIES

Leading & Organizing a Happy, Productive and Engaged Fulfillment Team 

  • Oversight on packing and order fulfillment, monitoring and ensuring orders are packed accurately, at the correct rate, and fulfilled on-time
  • Working with leadership to determine weekly warehouse schedule, determining priorities and staffing, and ensuring that daily and weekly goals are met
  • Developing standardized work flows that are logical and enjoyable for team members to implement
  • Providing fulfillment training to team members, offering constructive feedback and positive appreciation
  • Taking ownership of the warehouse operations and continually taking on more responsibilities
  • Maintaining a safe and supportive work environment  
  • Facilitating a positive culture and camaraderie among employees
  • Personally packing and fulfilling online and wholesale orders (i.e. on a daily basis)
  • Driving orders to the post office and stocking shelves of local retailers
 

Providing an Outstanding Customer Experience and Inspiring Brand Loyalty 

  • Helping the Barnacle Foods team increase the love for our products and brand by neatly and efficiently fulfilling orders 
  • Oversight of customer happiness and service
  • Supporting customers directly with shipment or order issues, maintaining the voice of Barnacle in customer communications 
 

Kitchen Production – Transforming Kelp Into Delicious, Everyday Foods

  • Working on production, transforming kelp and other flavors into tasty foods for our customers to enjoy, often peeling, cutting, dicing, measuring, mixing, etc. 
  • Working on the production line, transforming our kelp creations into shelf-stable products 
  • Completing training to meet food handling requirements
  • Cleaning and sanitizing kitchen facility, including kitchen surfaces and dishes
  • Ability to comply with food safety protocols for food processors
  • Ability to lift 40 lbs and work on feet for 8 hours a day
 

Strategy & Operations 

  • Analyzing customer data and Key Performance Indicators to inform strategy 
  • Developing strategies and goals for improving customer experience and service
  • Analyzing key metrics relating to performance and cost of fulfillment including order efficiency, accuracy, and cost
  • Creating and implementing practices for improving systems and efficiency
  • In addition to above, special projects will be assigned and ongoing duties for production and processing will continue to exist. Work with Matt to determine priority of non-core projects.
Compensation this position is : hourly, $20/hr + Application instructions Please click here to sign in and view application details.
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