We are looking for a motivated, friendly, organized, customer service oriented individual to: work with event and corporate clients, ensuring that they are receiving top level customer service, all of their needs are attended to and that they have full confidence in OGC. Focus on growing business by actively marketing it and generating new ideas. Communicate with kitchen, packers and other necessary partners so that the production process is smooth & efficient.

Responsibilities will include, but not be limited to:

-Fielding inquiries from prospective clients and suggesting creative ideas to maximize sales of our events and corporate gift products

-All correspondence with existing clients, including providing information, writing through and accurate proposals, processing payments

-Filling out detail oriented order forms as well as communicating order details required for production to our kitchen team. Also required is shepherding orders through to completion to ensure clients expectations are met

-Client appreciation initiatives, including follow up after all orders

-Coordinating and ordering all physical elements of an order (ie: serving pieces for dessert tables, packaging elements for favors, etc.)

-Scheduling and conducting tastings for Joyful cake orders

-Coordinate delivery details with venues and delivery service

-Market and promote the events business by developing and cultivating relationships with venues, seeking publicity, attending/participating in industry events

-Increase corporate sales by actively marketing to current clients and prospecting new ones

-Be on site to set up, staff and break down dessert tables, when necessary

-Work with corporate clients on custom orders, including branded stickers and other packaging elements

-Administrative responsibilities related to all classes and kids baking camps, including managing sign ups, ordering supplies, facilitating completion of required paperwork, etc…

-Field editorial requests

-Maintain and update event marketing materials (lookbook, pamphlets)

-Regular touch-base meetings with upper management to provide business status and updates

-Think creatively about ways to increase business

-Assist with office administrative duties and office coverage as needed.

Applicants must be:
-Professional, courteous, prioritize excellent customer service
- Eager to grow the business, excited about our product and motivated to sell it
-Willing to be flexible and do what is necessary to support the business and our team
-Communicative, including the ability to compose grammatically correct, professional emails
-Organized, detail oriented
-Willing to check and respond to client emails during off hours
-Flexible with schedules, including some weekends and evenings, as necessary

Experience must include any of the following:

-Customer service or sales experience in the hospitality, wedding or catering industry

Other requirements:

- Schedule flexibility in order to conduct tastings at times convenient for the client

- Proficient on Word, Excel, etc...

- Light graphic design skills and experience using Canva

- All candidates must submit a cover letter explaining your qualifications as well as outlining your schedule availability, if hired.

Salary:
Hourly + commission

Schedule:

Tuesday and Thursday (7hr days) + (10) flex hours (tastings, set ups, work from home, client meetings)

Job Type: Part-time

Pay: $450.00 - $500.00 per week