Key Responsibilities and Accountabilities 

• Department Operations
  • In conjunction with the General Manager, sets departments’ annual budget.
  • Sets sales, margins, and labor goals in alignment with budget and industry standards; evaluates product mix, monitors progress, and ensures that Grocery & Wellness departments consistently meet their goals.
  • Develops, refines, and communicates department procedures for all aspects of departmental operations including (but not limited to) ordering, receiving, stocking, and merchandising.
  • Oversees and participates in periodic inventory counts.
  • Ensures competitive pricing; conducts pricing, product, and merchandising comparisons. 
  • Develops relationships with suppliers; supports Buyers in negotiating with suppliers for favorable prices, terms, quality, and delivery.
  • Purchase items following product selection guidelines and strategic plan. 
  • Refines Mariposa’s Buying Guidelines as needed to ensure that they support the co-op’s business needs and mission; supports Buyers in aligning purchasing with Guidelines, sales trends, and operational needs.
  • Provides product information for promotions and advertising; collaborates with Marketing & Purchasing team to identify new cost-effective promotional opportunities. 
  • Act as Promotions Liaison; ensure all aspects of this role are properly managed. 

• Staff Management and Supervision
  • Supervises work performance, output, and conduct of Grocery & Wellness departments (buyers, stockers/receivers, etc.) to ensure compliance with policies, procedures and Mariposa’s expectations.
  • Creates and implements department performance monitoring and assessment tools. 
  • Models supportive and participatory leadership, promotes team building, increases accountability, and motivates staff to achieve goals.
  • Works with Buyers to create trainings for other staff about product handling processes; conducts some trainings; coaches Buyers on how to train staff. 
  • Ensures that all department staff receive appropriate onboarding, training, and feedback to perform their jobs. 
  • Conducts regular department meetings.
  • Facilitates and conducts routine performance evaluations.
  • Schedules department staff in alignment with labor budget and department’s operational needs.
  • Determines hiring needs in accordance with labor budget and operational needs; facilitates hiring process in conjunction with GM & HR Manager.
  • Implements performance management tools (including but not limited to coaching, disciplinary action and termination) as needed and in accordance with Mariposa policies. 

Customer Service

• Knows, upholds, models, and enforces Mariposa’s customer service expectations.
• Supports staff as needed to resolve customer issues, concerns, and complaints in a calm and friendly manner. 
• Provides coaching, counseling, and/or corrective action to improve future customer service experiences.
• Proactively and responsively develops departmental customer service practices.

Communication & Collaboration

• Communicates honestly and professionally in a manner that shows mutual respect for all employees.
• Collaborates with leadership from other departments.
• Resolves conflicts respectfully and directly with individuals in a timely manner and asks for assistance from appropriate personnel as needed.
• Participates actively in department and all-staff meetings and/or retreats.
• Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual

• • Supports Mariposa Food Co-op’s mission to provide greater food access to our community.
  • Works to proactively live out Mariposa’s values of inclusion, anti-oppression, and anti-racism specifically.
  • Employs a leadership style that encourages and empowers other staff.
  • Actively listens to new ideas and encourages their team to achieve self-sufficiency when possible. 

Required Experience, Skills, and Abilities 

• 5+ years experience in Grocery Retail Management.
• 5+ years experience managing teams of 12-20 staff.
• Advanced knowledge with Microsoft Office (especially Excel), Gmail, Google Drive, and POS database systems.
• Experience creating annual budgets within a retail setting; experience monitoring and analyzing sales data such as profit margin, sales trends, etc.
• Attention to detail, especially with regard to pricing and financials, is a must.
• Proven experience working with the natural foods industry; knowledge of products, relevant terms, classifications and practices.
• Demonstrated experience working effectively with diverse teams.
• Ability to speak, listen, and learn during frank conversations about systemic oppressions.
• Experience designing, constructing and maintaining product displays
• Experience with category management
• Experience with co-operative business models and elements of democratic workplaces such as: using consensus, interpersonal mediation, grievances, collectives
• Familiarity with food justice issues

• Must be able to lift and carry up to 50lbs as needed throughout the day. 
• Must be able to walk, stand, bend, climb stairs/ladders, and reach for extended periods of time.
• Must be able to work in cold, wet, and enclosed environments for extended periods of time.
• Fine motor skills required to operate tools, devices, and computers.
• Adjustable vision focus needed for reading detailed pricing information on screens or paper.
• Must be able to operate light equipment such as freight lift.