Role Overview

The role of the FOH Event Staff is to ensure that all guests have the best possible experience while at a Snap Pea event. This begins as soon as the team sets foot on site and continues through setup, service and breakdown. Snap Pea venues and their required logistics often stray from catering “norms” and a great Server will approach each event with a can-do attitude, a sense of urgency and a strong desire to provide high-quality service to all guests.

Responsibilities and Essential Job Functions

FOH Event Staff Will:

• Work as a team to set up and execute the vision of event planner(s) with an eye for detail including arranging tables/chairs, setting tables, opening/counting service ware etc
• Work accurately, swiftly and cleanly to complete assigned tasks, asking for confirmation or clarification up front if they do not understand something 
• Maintain a positive, can-do attitude even if the task seems mundane
• Be a self starter who looks for ways to maximize efficiency and seeks out tasks to be completed without being asked
• Serve guests in a friendly, courteous and professional way. 
• Always attentively monitor the event space, especially when there’s down time performing such tasks as: grooming tables, filling waters, checking server stands for trash or empty glasses.
• Be informed and excited about what they are serving. 
• Work as a team to break down/clean the venue at the end of the shift 

Additional Skills & Attributes

FOH Event Staff should:

• Maintain through cleanliness & tidiness in all Snap Pea storage and work spaces
• Be able to work quickly & efficiently, with a sense of purpose
• Follow all safety and sanitation policies when handling food and beverage, and help to ensure others do the same
• Practice good personal hygiene 
• Thrive on receiving feedback in a mutually respectful context
• Be a supportive team player
• Be a problem solver
• Be a stickler for details
• Be able to put in long hours if needed 
• Be respectful towards the product and equipment as well as to guests, other team members, vendors and their staff 
• Be a good communicator
• Be excited about going the extra mile to create great dining experiences
• Be comfortable working in a fast paced environment, while keeping cool

Schedule & Hours

The nature of catering is such that it is typically very busy in the Spring & Fall and less busy during the rest of the year. An email outlining events for the upcoming season will be sent to all Servers in advance of the Spring and Fall seasons, in which Servers should promptly submit availability. Listing your availability on this form does not guarantee that you will be scheduled to work those shifts. Once staffing availability has been compiled, a list with the season’s events and who is scheduled to work them will be published for viewing.  Event call times vary, but are typically between 2-4PM. Breakdown after an event often lasts until 11PM or later.

Snap Pea cannot guarantee a consistent number of hours each week and there will be some weeks when the total number of hours worked is zero. 

Compensation

$25/hour, filed as a W2-employee

Tips are not collected at every event. At events where tips are collected, they are split evenly between all working employees and dispersed by the manager at the end of the shift.

Past serving/restaurant experience a plus but not required.