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Operations Manager Stumptown Coffee Roasters

  • Date Posted September 20, 2022
  • Location Portland, OR
  • Category Culinary / Production
  • Job type Full-Time
Company description Hi, we’re Stumptown. We’re a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you. Job description Summary

Stumptown is looking for a results- and people-oriented leader to manage our coffee packaging and distribution teams.  The role requires a strong ability to problem solve, prioritize and collaborate, exemplary communication skills, and a commitment to the success of the Operations team and the Stumptown brand.


Essential Functions

  • Responsible for the packaging, fulfillment and distribution of Stumptown coffees 
  • In collaboration with distribution and fulfillment managers, develop and train team in all aspects of production, shipping, and delivery
  • Interview, hire, schedule, and manage performance for all production techs and leads.  Ensure daily coffee orders are accurately and efficiently packaged and staged
  • Accountable to execute programs in support of operations/manufacturing equipment, food and occupational safety and fleet/driver safety
  • Facilitate communication between roasting, customer support, warehouse/logistics, Cold Brew, and sales teams to improve process and customer experience
  • Proficient in Stumptown systems, including NetSuite, shipping programs, Google Docs, etc.
  • Manage and implement ongoing coaching, training and education of team
  • Represent and advocate the needs of the team to Stumptown leadership and cross-functional partners
  • Consistently look for ways to improve process and procedure as business needs change; partner with Senior Manager of Operations to implement changes and champion to team

Supervisory responsibilities

  • Manage team of 15-20 employees; including Department Managers (direct reports), Leads, Production Techs, and Drivers (all of whom are indirect reports)
  • Report to and work closely with management in Portland, OR

  • Passion and enthusiasm for building and growing a successful team at Stumptown
  • 2-5 years of supervisory experience, preferably in a manufacturing or warehouse environment
  • Ability to problem solve in the moment
  • Ability to multi-task in a fast-paced environment
  • Proficiency in NetSuite, Google Docs
  • Strong communication skills both oral and written
  • Valid driver's license and clean driving record

Physical Demands 

  • Carry weight, lift – frequently moves materials weighing up to 50 pounds.  Weight greater than 50 pounds will be mitigated with a lifting partner or device
  • Standing in place for several hours at a table and scoop coffee and fold bags
  • Stooping—bending body downward and forward by bending spine at the waist
  • Repetitive motion using the hands, wrists and forearms- fold bags, carry trays of coffee, operate light machinery
  • Drive sprinter vans, loading and unloading product throughout a shift
  • Operate walk behind/stacker, pallet jack and forklift 

Work environment
  • Work is performed in a warehouse environment and on the road delivering coffee
  • The work environment can be noisy, affected by weather
  • Scheduling flexibility is required with occasional evenings, early mornings and weekends required 

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities.  We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together.  We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.

Compensation this position is : salaried, 50k-75k Application instructions Please click here to sign in and view application details.
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