Company description

At Dripkit Coffee we’re bringing fun, quality coffee experiences to all with a product that is extremely easy to use and tastes like your local coffee shop. We developed a patented single-serve coffee brewer that makes a barista quality cup of coffee anywhere. We recently joined forces with NuZee Coffee - the leading single-serve coffee co-packer and are looking to build a hardworking, passionate and driven team that is committed to creating delicious coffee in a fast paced, fun and growing company! 

Job description The Account Coordinator will be the point person in supporting and maintaining relationships with all NuZee & Dripkit customers. This person will work between our operations, sales & marketing teams to streamline communication & workflow, ensuring we are delivering exceptional customer service to all of our clients.

Dripkit Responsibilities

• Work with operations to set production schedule

• Manage supplies and inventory and communicate needs to purchasing

• Ensure documentation from order to fulfillment is recorded

• Maintaining clear communications with our wholesale partners on all aspects of

  the production process from receiving their coffee to shipping it out

• Monitor Dripkit emails, fielding inquiries and troubleshooting issues

• Continue integrating Dripkit and NuZee manufacturing and QA processes

• Maintain processes for e-commerce orders, wholesale orders and roaster samples

• Work interdepartmentally with the the Dripkit marketing team to plan for sales campaigns & product launches

Holistic Responsibilities

• Work cross-functionally to ensure client’s request and orders are fulfilled

• Ensure smooth and timely communication between the client, sales and operations

• New roaster partner onboarding

• Liaise with Marketing to promote new client launches and promotional efforts

• Manage samples

• Strive to improve re-order rate

• Generate order forecasts and other reports as needed

• Utilize CRM for tracking communication and reporting

Qualifications

• 3+ years in a customer service, sales or operations support role

• 2+ years Project Management

• Excellent communication skills

• Microsoft Teams, Microsoft suite, CRM

• Extremely organized and self-starter

• Manufacturing industry a plus

Compensation this position is : salaried, 50k-75k Application instructions DeadlineDecember 02, 2022