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this job's deadline has passed
This job expired on January 20, 2023

Account Coordinator Dripkit Coffee

  • Date Posted November 21, 2022
  • Location Vista, CA
  • Category Business / Production
  • Job type Full-Time
Company description

At Dripkit Coffee we’re bringing fun, quality coffee experiences to all with a product that is extremely easy to use and tastes like your local coffee shop. We developed a patented single-serve coffee brewer that makes a barista quality cup of coffee anywhere. We recently joined forces with NuZee Coffee - the leading single-serve coffee co-packer and are looking to build a hardworking, passionate and driven team that is committed to creating delicious coffee in a fast paced, fun and growing company! 

Job description The Account Coordinator will be the point person in supporting and maintaining relationships with all NuZee & Dripkit customers. This person will work between our operations, sales & marketing teams to streamline communication & workflow, ensuring we are delivering exceptional customer service to all of our clients.

Dripkit Responsibilities

  • Work with operations to set production schedule

  • Manage supplies and inventory and communicate needs to purchasing

  • Ensure documentation from order to fulfillment is recorded

  • Maintaining clear communications with our wholesale partners on all aspects of

    the production process from receiving their coffee to shipping it out

  • Monitor Dripkit emails, fielding inquiries and troubleshooting issues

  • Continue integrating Dripkit and NuZee manufacturing and QA processes

  • Maintain processes for e-commerce orders, wholesale orders and roaster samples

  • Work interdepartmentally with the the Dripkit marketing team to plan for sales campaigns & product launches

Holistic Responsibilities

  • Work cross-functionally to ensure client’s request and orders are fulfilled

  • Ensure smooth and timely communication between the client, sales and operations

  • New roaster partner onboarding

  • Liaise with Marketing to promote new client launches and promotional efforts

  • Manage samples

  • Strive to improve re-order rate

  • Generate order forecasts and other reports as needed

  • Utilize CRM for tracking communication and reporting

  • 3+ years in a customer service, sales or operations support role

  • 2+ years Project Management

  • Excellent communication skills

  • Microsoft Teams, Microsoft suite, CRM

  • Extremely organized and self-starter

  • Manufacturing industry a plus

Compensation this position is : salaried, 50k-75k Application instructions
This job expired on January 20, 2023
DeadlineDecember 02, 2022

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