Company description

Malai is a super premium ice cream company that focuses on robust South Asian flavors and whole quality ingredients.  Since 2015, we have been introducing high-end, luxurious ice cream with unique flavors like Rose with Cinnamon Roasted Almonds, Masala Chai, Orange Fennel and Sweet Roti & Ghee.  We hold our business to the highest standards in every aspect from sourcing only the best ingredients to producing top quality products.  Our products are currently available at our brick and mortar shops in Brooklyn, and Washington, DC, and in many grocery stores across the Northeast and online marketplaces.  In our ninth year of business, we are quickly growing our wholesale, retail and e-commerce operations.  This is an exciting opportunity to join a fast-growing company at an early stage, make a real impact and help shape our future and direction.

Job description

The Assistant Store Manager will oversee all aspects of day-to-day operations for our ice cream shop, including most importantly ensuring a positive customer experience for customers, and maintaining high morale, anticipating demand, and supporting and developing team members,  The Assistant Store Manager will also help with resolving equipment repairs, organization, inventory, and purchasing. The ideal candidate has extensive experience in the food and beverage industry, a passion for people development, and strong project management and operational abilities.

What you’ll do:

• Manage day-to-day operations, including overseeing the store team, maintaining DOH standards, creating the weekly schedule, performing regular maintenance of equipment, and overseeing inventory and purchasing.
• Coach, develop, and train team members, helping address areas for growth and fostering high-potential talent at every level, understanding that the company’s highest standards be represented at every junction and every point of sale.
• Help to cultivate an inclusive culture and positive work environment for all team members.
• Implement systems and resources such as opening and closing checklists, supply pars, etc. that will contribute to the overall efficiency and organization of the shop
• Deeply understands the Malai menu and provides quality product to our customers
• Model superior customer service, providing a warm and welcoming environment for every customer that walks into our shop, while always representing the brand values. 

What we’re looking for:

• 1-2 years of prior supervisory experience in a food/beverage or retail environment
• DC Certified Food Protection Manager certificate required.
• Passion for what you do – you love both the people and business sides of the food industry and are great at thinking through both challenges and opportunities in either area.
• Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues.
• Eye for detail – you understand how to break down larger goals into day-to-day action and are inherently meticulous and strategic.
• Exceptional communication skills
• Dedication to Malai’s vision and brand values
• Collaborative spirit and commitment to Malai’s core values – you’re a team player and willing to lend a hand or elevate those around you and you’re the first to jump in if extra help is needed in either the front or back-of-house. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!

Compensation:
We are looking for someone to come on board for 30-35 hours per week, starting on an hourly basis, with room to grow. The pay range is $22-$25 / hour. 

Compensation

this position is: hourly, $20/hr +

Application instructions

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Deadline

no deadline