Company description Stumptown was started with the goal of doing things differently, with a vision that’s always been a little left-of-center, and with the focus squarely on quality.

We source the best coffees in the world and strive to maintain transparent, quality-based relationships with our farmers along the way. From plant to portafilter, we pay homage to these folks through our own fervent attention to detail at every step, quality control in our cupping labs, meticulous roasting profiles and extensive barista education.

We are committed to the well-being of everyone we work with, from the farmers and the communities they live in, to our employees and communities here in the States. We value our relationships with our customers, growers, and each other. With our roastery facilities in four cities, several cafes, and fantastic wholesale partnerships around the country, we think there’s a lot to be proud of here.

Watch a video about us here: http://vimeo.com/57430932 Job description We work hard. We have tremendous amounts of respect for each other and for what we do. We are progressive, open and evolving, but uncompromising in our commitment to quality. We are focused on sustainable growth and value everyone’s contribution and we also have lots of fun together. We are a passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better. And we drink the best office coffee on the planet.

Summary

A hardworking, positive, coffee enthusiast with outstanding customer service will work directly with the East Region Senior Operations Manager and East Retail General Manager to support the infrastructure in New Orleans. This person’s direct responsibility will be to assist our growing retail business, support accounts and navigate customer and distributor order fulfillment. The ideal candidate should be extremely organized with a keen attention to details.

 

Essential Functions

• Manage market inventory based on sales needs.  Includes maintaining accurate inventory, establishing pars based on demand.
• Deliver coffee and Cold Brew to our cafe and wholesale partners
• Work directly with Cold Brew fulfillment team, third-party warehouse, and distributors to coordinate shipments
• Perform FIFO, submit weekly orders, stock and keep inventory of all Cold Brew skus
• Directly supervise projects set forth from operations team and deliver weekly report on progress
• Be onsite contact for matters related to Customer Support and IT departments
• Establish and strengthen relationships with wholesale customers and retail cafes.
• Maintain customer rapport by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements
• Assist with sales related meetings, community events and coffee tastings as needed.
• Troubleshoot service issues with machinery, accommodate customer needs
• Cup and taste coffee regularly to maintain familiarity with product and quality standards.
• Travel throughout the surrounding area as needed to support customer accounts

 

Supervisory responsibilities

• None

 

Qualifications

• Demonstrated passion and enthusiasm for coffee and Stumptown
• Self-motivated, yet team oriented
• Ability to problem solve in the moment
• Ability to multi-task in a fast-paced environment
• Proficiency in NetSuite, Excel, Google Docs
• Familiarity with espresso equipment, learn basic fixes
• Confident in talking about our coffee offerings with customers
• Strong communication skills both orally and written
• Ability to communicate clearly at all levels, to include both employees and customers
• Friendly competitive nature paired with humility
• Prior supervisory experience necessary

 

Physical Demands

• Ability to lift up to 50 lbs. repeatedly.
• Walk - must be able to stand for shifts and move about the city
• Drive - must have a valid driver’s license with a clean record

 

Work environment

• Work is performed remotely, in vehicle, warehouse, at wholesale accounts and our cafe
• The work environment can be noisy, affected by weather

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law.

Compensation this position is : hourly, $15/hr + Application instructions Deadlineno deadline