Company description

We are artisan bread and pastry bakers in New York City. Our philosophy on food is to keep it fresh, simple and tasteful. Everything we serve is made by us. Our cafes are unfussy with a simple, European influence -- pairing specialty coffee with great food served by friendly, knowledgeable staff. In addition to breads and pastries, we make sandwiches, quiches, scones, grain bowls, and more which all made in our shops. This freshness is what we are all about. We have three small cafes with major expansion plans, including two new stores opening fall 2018.

Job description

The Coffee Director is responsible for managing the daily operations of our coffee beverage service, including the selection, development and performance management of the Barista team. In addition, h/she oversees the inventory and ordering of ingredients and supplies, optimizes profits and creates a welcoming environment for guests to ensure they are satisfied with their experience.

The CD is professional and dependable, and a team player who creates a positive and fun team dynamic. Great customer service is a must in a fast-paced environment. In addition, this role is responsible for maintaining a positive and beneficial partnership with Stumptown Coffee Roasters management team.

PRINCIPLE RESPONSIBILITIES:

• Systemize and define CDA’s regular coffee/espresso drink options to create a consistency between all stores
• Build coffee program to include seasonal specials that works well with the CDA brand
• Become educated on all coffee traditions, trends, equipment and services.
• Commitment to the service values
• Acts with integrity, honesty and knowledge so as to promote the culture, values and mission of Cafe D’Avignon
• Responsible for the delivery of exceptional customer service by making sure that every Cafe D’Avignon guest is delighted and served in a timely, complete manner
• Ensure that staff is trained to make all guests feel welcome and are given responsive, friendly, and courteous service at all times
• Train new hires and existing staff in all procedure changes, aspects of customer service and Café D’Avignon policies, cash/credit handling, standards and guidelines.
• Ensure that all staff are performing as efficiently and effectively as possible
• Will direct staff to stations, positions cleaning duties, tasks and following break list
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with cafe policies and procedures.
• Communicate immediately any and all policy infractions or direct refusals of work through the appropriate chain of command
• Fill in where needed to ensure guest service standards and efficient operations
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Monitor, reinforce and train employees on health code policies and practices in accordance to Federal, State and CDA requirements

REQUIREMENTS AND QUALIFICATIONS

• A master at providing exceptional customer service at all times
• The ability to lead, inspire and motivate staff
• Minimum of 5 years management experience with a staff of 5+ within food service
• Exceptionally high standards of tidiness and cleanliness
• Excellent communication skills. Articulate and effective in written and verbal communication to people at all levels within the company.
• Works very well under pressure with the ability to multi-task and problem solve while maintaining a calm and positive attitude
• Flexible, collaborative, and excellent at creative problem solving
• Morning, evening and weekend availability.
• Full time, 50 hours/week

RESPONSIBILITIES

• OPERATIONS
  • The CD oversees all aspects of day-to-day retail operations with an eye towards profitability, efficiency, and customer satisfaction.
  • Handle all coffee equipment maintenance and care. Ensure baristas are trained on proper setup/breakdown and cleaning procedures
  • Problem solve any malfunctions or problems with equipment
  • Build a bar system and layout that is efficient for quick service and designed for ease of use for staff while maintaining quality of coffee drinks
    
• HUMAN RESOURCES
  • Responsible for staff recruiting, hiring, training, performance evaluation, compensation review and termination of Barista team members.
  • Supervises and schedules staff for weekly shifts.
  • Holds regular meetings with the Baristas and/or FOH team team

• CUSTOMER SERVICE & VENDOR RELATIONS
  • Builds, cultivates and maintains excellent relationships with customers and vendors.
  • The CD provides the highest level of customer service. He/she trains and empowers staff to effectively handle customer complaints

• FINANCES AND SALES
  • The CD is responsible for financial transactions within the retail of the business.
  • Create and implement strategies to drive sales
  • Full knowledge of all cash and credit card handling and cash handling procedures, including deposits, petty cash and drawer accountability.

• SAFETY AND SANITATION
  • Maintains compliance with DOH health and safety policies.
  • Must possess New York City Food Handlers Certificate
  • Manages emergency situations and accidents and ensures company procedures are followed.

This is a full time position.

Candidates must be available to work all shifts if needed which include evenings, early mornings and weekends.

REPORTS TO:

Director of Operations and Owners
Compensation: Salary + great health, 401K and vacation benefits
Employment type: Full-time, 100% availability

Compensation

this position is: salaried, varies DOE, $50.00 - $51.00

Application instructions

Deadline

no deadline