The POS Support Specialist role would be ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understand of complex systems. Additionally, the ideal candidate should be detail-oriented, a good problem-solver, able to seriously multi-task, enjoy client interaction and generally be eager to learn.  Should have experience configuring a Point of Sale (POS) system for a restaurant previously. 

What’s it like to work with you guys?

We are a small business that is incredibly dynamic and evolving daily. The office atmosphere is one of collaboration, creativity, independence, and fun. If you like bureaucracy, micro-management, and boring meetings, well, you just won’t be happy here. Sorry. You will be happy here if you want to work somewhere you can make a real impact – on a company, an entire industry and yourself.

What type of responsibilities will I have?

• Provide excellent phone and email support
• Help new customers get up and running with our POS integration
• Trouble-shoot client issues and help restaurants solve problems
• Customer follow-up with updates regarding their questions or requests 
• Develop a strong understanding of our software platform and customer tools
• Effectively communicate and work with other teams inside the company

What qualifications or skills are required?

• Bachelor’s degree or equivalent
• Passionate about customer service
• Experience in the hospitality industry 
• Experience with at least one POS system (Micros, POSI, Revel, Aloha, etc..)
• Excellent computer skills, including some familiarity with Excel and Word and ability to type
• Strong attention to detail, very organized
• Likes to explore new products and technologies
• Excellent verbal and written communication skills 
• Enjoys problem-solving and finding creative solutions to challenges.
• Able to juggle multiple tasks at once.
• Comfortable in a fast-moving environment, where change is the norm, and your role will change and grow as the company does