Company description

Established in 1970, Tri-City Volunteers Food Bank is a non-profit organization that provides food assistance to the residents of Alameda County. We are the largest client-direct food bank in the area. We serve up to 6,000 individuals EVERY MONTH through our marketplace and bag lunch programs and with COVID-19, those numbers have risen exponentially. With a staff of 6, a volunteer force of almost 1,900, and a cash budget that barely breaks $600,000, we are extremely efficient in distributing over 6 million pounds of food annually. We serve all low-income residents of Alameda County. Many of our clients come from migrant families, are under-employed, or are facing unemployment due to disability, a lack of relevant work skills, or other barriers.

Job description

Tri-City Volunteers (“TCV”) is seeking an experienced and mission-driven Operations Manager that can build upon and improve TCV’s operating efficiency. You will develop an effective team with a focus on better service to families facing hunger throughout Southern Alameda County. The job is varied, challenging and fun. You will be a senior member of our small but dedicated team!

What You’ll Do
The Operations Manager is responsible for the effective distribution of over 6 million pounds of food annually through the successful creation and implementation of the daily food distribution programs. The position manages all aspects of operations, including volunteer staffing and supervision, enhancing the client experience while ensuring that food is safely and efficiently distributed, and implementing new food programs to reach even more of those in our community needing assistance. This management level position ensures that all available resources are effectively utilized including directing the work of the Volunteer Coordinator and Mobile Pantry Coordinator. Reporting to the Executive Director, this position provides on-site supervision of all food distributions and participates in Board committee meetings as needed.

What You’ll Bring to TCV

• Minimum three (3) years successful operations management experience.
• Minimum two (2) years supervisory experience of at least two (2) direct reports,
• Minimum of two (2) years providing excellent customer service to diverse, low-income communities and/or successful community engagement with community-based organizations serving low-income communities
• Experience in managing vendor contracts/grants, budgets, and related efforts
• Proven conflict resolution and de-escalation training/skills.
• High level of organization and attention to detail.
• Excellent verbal, written and interpersonal communication/listening skills.
• Ability to solve problems in an ever-changing environment; high degree of flexibility and adaptability.
• Strong computer with significant experience with a sophisticated databases (preferably participant or customer relationship-management focused).
• Current California driver’s license and insurable driving record
• Current Forklift Certification or ability to obtain within thirty (30) days of hire
• Current ServSafe Certification or ability to obtain within thirty (30) days of hire
• Excellent verbal, written and interpersonal communication/listening skills
• Ability to solve problems in an ever-changing environment, high degree of flexibility and adaptability

Preferred Qualifications

• Bachelor’s degree or advanced coursework in systems management, service operations management, retail/ hospitality management, marketing or social services or related field.
• Multi-lingual in Spanish and/or Asian languages
• Experience in client-facing social services nonprofit organization. Food Banking experience a plus.
• Operations and supervisory experience in food supply chain or emergency food systems
• Strong, in-depth knowledge of southern Alameda County, including the Union City – Newark- Fremont corridor

Personal Attributes/Values

• Dependable -- more reliable than spontaneous
• People-orientation- able to interact effectively, politely, and productively with all types of people from all types of backgrounds and experience and in all types of situations. Comfortable working with non-English speaking and culturally diverse clients.
• Strong work ethic with an orientation toward constant innovation and process improvement.
• Strong team player with the ability to balance operational and organizational needs

Compensation & Benefits
This is a full-time, exempt on-site position working Monday through Friday, 7:30 a.m. to 4:00 p.m. (remote work is not available). The non-negotiable starting salary for this position is $70,000 annually. TCV offers a competitive benefit package including:

• Medical/Dental/Vision Coverage: TCV pays 100% of employee premiums for medical, dental and vision coverage. Employees may opt to pay premium(s) to add their dependents to our plans.
• Paid Time Off (PTO): Employees are eligible to accrue up to 112 hours/14 days of paid time off and 24 hours of paid sick leave in your first year
• Paid Holidays: Ten (10) paid holidays annually

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

Deadline

no deadline