Company description

Stissing House is the twentieth oldest tavern in America, dating from 1782. Clare de Boer, owner and chef of King Restaurant in New York City, has re-opened this historic restaurant in March 2022. The food and hospitality will follow the lead of the charming farmhouse style building: generous, local, simply prepared, with ample use of the restaurant’s legendary wood-burning hearth. The main restaurant seats up to 50 guests, while the overall building includes two fireplace lounge areas, a second story for events, and a deli/shop area. The property also includes a two-acre garden for outdoor dining.

Job description

POSITION SUMMARY

Stissing House is searching for an outstanding, experienced General Manager to lead all aspects of service and management at Stissing House. The GM occupies an essential leadership and managerial role in the running of our restaurant while bringing warm, generous and spirited hospitality to our guests. The successful GM will have a strong understanding of our style of service and our food and beverage offerings, and will work to uphold our standards every day. The GM will identify and take care of our regulars and VIPs, as well as forge connections with new guests to grow our regular base.

In addition to the core role overseeing all aspects of service management at Stissing House, the GM will also have responsibilities spanning reservations management, staffing, team culture, administration, financial reporting, events, compliance, inventory management, and general maintenance.

Stissing House supports an inclusive and supportive work culture amongst all members of our team, including close collaboration between the FOH and BOH on a daily basis. The GM is responsible for upholding these values and must be able to foster open and clear communication between all parties.

This is truly an exciting opportunity for a top-notch F&B professional who has the capabilities and ambition to take on full-charge general management responsibilities in a historic countryside property.

Type of Employment:

• Full-time exempt

Schedule:

• Five days/week management and service schedule
• Five dinner services, two weekend lunch/brunch services

Pay Structure:

• Salaried position with opportunity for performance bonus

Benefits:

• Two weeks per year of accrued paid time off in year 1, with annual increases for length of tenure
• Health insurance

Reports to:

• Clare de Boer, Owner and Executive Chef

MAJOR RESPONSIBILITIES:

• Oversight of all aspects of service and administration at Stissing House
• Lead nightly restaurant pre-service and floor team preparations
• Manage all aspects of guest relations with support of host team
• Manage reservations book to ensure revenue is maximized, turn times are met, walk-ins can be accommodated, and seasonal variations are incorporated
• Manage and improve guest notes in the reservations book to build customer database
• Train and oversee host team in oversight of reservations book and customer database
• Hire, train, manage, and schedule FOH team
• Support and build team culture through training sessions, service education, and performance reviews
• Develop key performance indicators in collaboration with ownership and track restaurant performance against those metrics
• Provide detailed financial, managerial, and service reports to ownership and finance team, with support from bookkeeper/controller
• Implement company disciplinary measures as appropriate to given staff circumstances
• Work closely with Chef de Cuisine (CDC) to ensure satisfactory performance of BOH team
• Collaborate with HR team to ensure all HR requirements are up-to-date and compliant
• Manage all special event inquiries and oversee all special event execution
• Oversee the Stissing House retail store, upon its opening, including staffing, product selection, and order fulfillment
• Oversee all maintenance needs and associated service providers, with an eye to maintaining the performance of the facility
• Maintain all required permits and inspections
• Oversee beverage inventory maintenance
• Oversee filing of weekly payroll in collaboration with bookkeeper/controller and payroll service

QUALIFICATIONS:

• High energy, enthusiastic, and service-oriented personality
• Highly organized and detail-oriented with the ability to multitask
• Outstanding management, mentorship, and training abilities
• Broad knowledge of wine, cocktail, and beverage service operations
• Experience managing host and events teams
• Passion for providing local/seasonal, simply prepared, destination dining experiences
• Able to project manage and problem solve with attention to timeliness and meeting deadlines
• Ability to work well under pressure and to be a calm problem-solver in a fast-paced environment
• Ability to stand and work for shifts of 8+ hours
• Available to work holidays and weekends
• Ability to maintain a professional appearance at all times
• Ability to communicate clear and concise verbal and written instructions
• Minimum of 10 years’ experience in an equivalent service or restaurant management role
• Experience in oversight of administrative responsibilities, HR implementation, payroll filing, and general maintenance supervision
• Strong grasp of Toast POS and Resy OS
• Current ServSafe Manager’s certification

Compensation

this position is: salaried, more than $100,000

Application instructions

Deadline

no deadline