Company description

The Corporation for Findlay Market (CFFM) is a 501(c)3 private non-profit organization that manages and operates Findlay Market. Our team keeps the market safe, clean and beautiful, supports market merchants, and attracts a diverse group of new businesses to Findlay Market and the surrounding Market District. We help businesses start, grow and scale with Findlay Kitchen, a shared-use incubator kitchen, Findlay Launch, the region's first Storefront Accelerator Program, and the Findlay Market Shopping App.

Job description

The Findlay Kitchen Incubator Manager has responsibility for effective management of the 8,000 square foot incubator kitchen facility, inclusive of equipment and regulatory compliance, as well as daily operations and programming. This includes a core focus on strategic member recruitment, incubation support services, and significant knowledge sharing in support of Members’ food production and business growth needs. Strengthening relationships and making new connections to drive go-to-market strategies and opportunities for entrepreneurs will be a key piece of incubation service offerings.

Financial management is expected through an understanding of and adherence to monthly budget, as well as responsibility for billing, invoicing and financial reporting.

The Findlay Kitchen Incubator Manager must ensure Findlay Kitchen is making a positive social impact through program development, with special emphasis on supporting low income-, women-, immigrant- and BIPOC-food entrepreneurs. The Findlay Kitchen Incubator Manager will work closely with the Director, Food Innovation and team in developing vision for future programming that supports Findlay Kitchen’s mission and Members.

The Findlay Kitchen Incubator Manager’s success will be measured in part by the following Strategic Plan Objectives:

• CFFM will provide an environment for independent food-related businesses to start, grow & scale

Principal Duties & Responsibilities:

• Operations & Facility Management
  • Oversee facility operational needs, ensuring the highest standards are met for facility upkeep through management of meticulous cleaning, maintenance, and repair of facility and equipment needs; Manage and work closely with Food Innovation Facility Coordinator, ensuring their success in meeting related expectations.
  • Lead continuous identification, implementation and improvement of operational processes and risk mitigation.
  • Manage adherence to city, state, federal requirements for commercial kitchens and member licensing, ensuring consistent review and updating based on evolving regulations.
  • Manage and maintain scheduling, reservation, records and payment system, as well as rule enforcement and training with all Members, citing violations and providing trainings as needed.
  • Manage membership process, including curation and execution of member onboardings.
  • Overall administrative and project management required for effective and efficient operations.

• Program Management & Development
  • Provide overall leadership to program stakeholders, mediating and managing expectations internally and externally. Deliver regular updates to the team, providing context, data, risks/issues, and action needed.
  • Responsible for management and execution of all program components through to completion.
  • Manage external partnership development, optimized facility infrastructure, and enhancement of overall program, executing program and functional requirements.
  • Responsible for achieving strategic objectives in alignment with CFFM’s Strategic Plan.
  • Supports the Director, Food Innovation, in the development of vision, plan, and execution of Food Innovation Growth and Initiative Planning.
  • Incubation Support Services
    • Food Production Expertise -- Provide Members assistance with recipe scaling, production methods and processes, equipment functionality, menu creation and related food and product creation support.
    • Licensing & Regulatory Compliance -- Provide expertise and continuously update and create SOPs and step-by-step processes, guiding Members through food regulations, licensing requirements, inspections, best practices, HACCP plan creation, and additional regulations required for food safety and production.
    • Business Support -- Mentor and provide members access to technical assistance through partner connections, and internal programming opportunities; Work closely with the Food Innovation Program Manager to cultivate and provide ideation, content, recommendations and connections in creating and executing entrepreneur education programming through Findlay Learn.
    • Sales Channel/Promotion Opportunities -- Work closely with the entrepreneurial and business community, creating new and evaluating existing growth opportunities, leading management and execution; Work directly with Market team ensuring integration with services and offerings.
    • Market Popup Program – manage the administration and execution, including procurement of licenses, necessary equipment, scheduling, and training of Members.

• Communication and Relationship Management
  • Develop positive relationships and community-building with program stakeholders; Initiate and participate in community outreach; develop new/nurture existing key industry relationships.
  • Cultivate Member community-building providing a platform for internal connections and collaborations.
  • Work cross-functionally with Food Innovation, Market Management, Development, and Communications teams on planning and pipeline.
  • Oversee external communications, including program messaging, consistent website updating, newsletter input, initiation of promotional collateral and framework for social media management, supported by Communication team.
  • Coordinate with Development and Communication teams on fundraisers and special events that include Findlay Kitchen Members, including coordination and execution of events.

• Financial and Data Management
  • Own administration of software platforms, including CRM, used to collect and analyze data on Member trends and program details, strategically leveraging insights to inform innovation, growth, and change.
  • Lead reporting initiation and implementation; ongoing measurement of program effectiveness through qualitative feedback and metric tracking, iterating and adapting as necessary.
  • Responsible for financial management of program budget, projections, and identification and action upon key budgetary trends.
  • Initiate recommendations for financial model improvements, incremental revenue streams, and provide point of view for management of services, fee, and resource allocation.
  • Manage billing, invoicing, payments, fees; provides monthly reporting and review of financials.
  • Prepares yearly budget recommendations; controls expenditures in accordance with budget allocations.

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

Deadline

no deadline