Company description

Manhattan Fruitier (manhattanfruitier.com) is a one of a kind gifting company that has specialized in fresh fruit and fine food gift baskets, thoughtfully produced and tastefully designed. We pride ourselves on over 30 years of experience and our commitment to using only the freshest and highest quality ingredients in our basket.

Job description

This Position Runs from Nov 1-Dec 30

We are seeking a few full time Seasonal Customer Service Representative to support our customers via phone, email and live chat. This is an exciting opportunity for anyone seeking to garner experience in the specialty food or customer service industry. This is an hourly position with a minimum of 40 hours per week and overtime options during busy holiday season.

Job Description:

· Responsible for taking phone orders and handling inbound client telephone inquiries and sales.

· Learn the Manhattan Fruitier product catalog and provide gift suggestions to clients.

· Process and enter orders into entry system via incoming phone calls, emails or other correspondence as needed.

· Respond to customer inquiries and concerns.

· Follow up to insure customer recipients receive gifts.

· Receive customer complaints and feedback.

Qualifications:

· Excellent phone etiquette, friendly and outgoing.

· Outstanding Customer Service skills, problem solving

· Exemplary verbal and written communication skills

· Detail Oriented

· Proficient in data entry

· Ability to maintain professionalism in a high volume/fast paced work environment is a requirement.

· Previous customer support or call center experience as a client service representative strongly preferred.

· Previous experience with specialty/fine food is a plus.

· Microsoft Office experience a plus.

Compensation

this position is: hourly, $15-20/hr

Application instructions

Deadline

October 26, 2022