ABOUT THE ROLE

As Urban Adamah's Retreats & Celebrations Director you will hold responsibility for the marketing, sales, production, and execution of all overnight retreats, celebrations rentals, and day-use site rentals. You will lead retreat development, marketing, guest services, and be responsible for setting and achieving the annual growth targets. This includes managing retreats and site use by outside individuals and organizations, as well as collaborating with members of the Urban Adamah staff team to produce rich in-house programming. You will own Urban Adamah’s retreats and site rentals’ business, and carry out the vision, values, and culture of the organization in all related programming.  This work includes creating joyful experiences for guests through thoughtful coordination and advanced preparation, upkeep of the guest environments in collaboration with the Facilities Director and housekeeping staff, and graceful execution of onsite experiences.

Marketing & Business Development

In this role, you will:

• Create, manage, and execute on a marketing plan, in collaboration with the Marketing & Communications Manager, to promote Urban Adamah as a retreat, celebration, and meeting venue.  
• Develop a business plan to set and achieve growth targets for retreat and site rental related earned revenue, through ensuring outstanding guest experiences, including communications, accommodations, dining, and program experiences 
• Establish a referral program to ensure word of mouth promotion and generate original ideas for promoting the full utilization of the Celebration and Retreat site.

Guest Services & Operations 

As Director you will establish and ensure excellent customer service standards across intake, sales, production, and execution of retreats.

• Manage guest communications, including email, calls, texts, and onsite visits in a timely way, providing excellent customer service, as reflected in guest feedback.
• Guarantee seamless guest experiences, including preparing lodging needs, managing on-site guest experience, and trouble-shooting issues as they arise.
• Work with the Kitchen Manager to provide uncompromising high quality dining experiences, as reflected in guest comments and evaluations.
• Be responsible for a housekeeping team and site hosts to provide high standards and outstanding performance 

Administrative Oversight 

You will maintain an impeccably organized approach to administrative work at all times.

• Set pricing, policies, and practices that meet the needs of Urban Adamah and the community we serve
• Coordinate all onsite activities and staffing needs, and ensure proper maintenance of the Retreat Lodge, Community Hall, and other celebration and retreat spaces 
• Assess existing systems used to manage sales tracking, scheduling, contracting, digital and physical record keeping, budgeting, etc., and develop new systems as needed
• Partner with the Facilities Director, Marketing & Communications Manager, Executive Director, housekeeping team, and other staff and vendors as needed
• Manage contracting with and work of all vendors, including custodial and linen services, in-house food services and kitchen manager, outside catering services as needed, etc.

ABOUT YOU

You are passionate about Urban Adamah’s mission to build community, and are excited to contribute to it by bringing people together for retreats and celebrations. Your past experience demonstrates the ability to set and achieve strategic goals for establishing a thriving hospitality business. You are a strategic thinker and have the entrepreneurial skills needed to set targets and take responsibility for ensuring both guest satisfaction and revenue generation. You have demonstrated managerial and administrative excellence. You are able to see the big picture while also ensuring details are managed in timely and efficient ways.  You are adept at creating new organizational systems, and excel as a self-guided problem solver.

PHYSICAL DEMANDS OF THE POSITION

The physical demands listed below are representative of those that must be met by an employee in this position. Some accommodations may be made to enable people with disabilities to succeed in the role:

• Typing, writing, reading, hearing, and speaking 
• Standing and walking for several hours, as well as sitting, squatting, crawling, climbing, and lifting up to 25 lbs.

ADDITIONAL DETAILS

Compensation & Benefits

This is a full-time, benefited, and exempt position that includes healthcare, holidays, and paid time off. The salary range for this position is $84,000 to $114,000 per year. Comprehensive benefits listed here.

SCHEDULE 

This is a full-time, exempt position. General hours of employment at Urban Adamah are Monday – Friday, 9:00 AM – 5:00 PM. This role will require a fair amount of evening and weekend work. The Director will be on call some nights and weekends, should a site host need to reach out in case of emergencies.

Supervision

This position is supervised by Urban Adamah’s Executive Director.

We deeply value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. This includes Black, Indigenous, Latino, and Asian people, LGBTQ, and gender non-conforming people, people with disabilities, Black Jews, Jews of Color, Sephardi Jews, and Mizrachi Jews. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds. We affirmatively seek to advance the principles of equal employment opportunity.