Company description

Foster Supply Hospitality is a dynamic, mission-based restaurant and hospitality group operating in and around the Catskill Mountain region. We build soulful and thoughtful hotels in unexpected places that honor their past and are also keenly attuned to what today’s world and guest desires. Hospitality is part of our region’s history and we believe it is part of our way forward.

We believe in genuinely warm greetings, handwritten notes, freshly baked cookies delivered to you in front of a real wood fireplace, tractor parades, nap timers, farm tours and easy & fun local directed activities. We believe in gathering around a table for a good meal with good company.

The teams at our properties include dedicated, talented, hard-working individuals of all kinds – from management to chefs to innkeepers and restaurant staff. Our people are passionate about food and hospitality and love to make people happy. Our work environments encourage respect, diversity, and professionalism. Investing in our people and providing opportunities for growth are key objectives within our Foster Supply Hospitality family.

We also believe we have the responsibility and privilege to affect positive change around us by investing in our community and its potential.

Available Employee Benefits may include:

• Employee Group Health Plan (available to full time employees who work 30 hours per week or more – waiting period applies)
• A generous employee discount in our restaurants
• Temporary, transitional housing for new hires relocating to our region (available for select positions only)

Job description

JOB TITLE

General Manager

REPORTS TO: Managing Director

SUPERVISES: Guest Services Managers & Associates, Housekeepers, and Restaurant Front of House.

COMPENSATION: Depends Upon Experience

HOURS PER WEEK: Varies – Full Time

DAYS REQUIRED: Weekdays, Weekends, Holidays

SUMMARY DESCRIPTION:

This position coordinates, manages, and directs the overall operation of Kenoza Hall (www.kenozahall.com). The ability to build and develop a team is essential to the success of the position.

DUTIES & RESPONSIBILITIES:

• At Foster Supply Hospitality we are Team. The first and largest expectation and duty is that of being a productive, positive and willing member of a dynamic team.
• Managing the day to day operations of the inn, including reservations, to maximize revenue and profit while providing an outstanding guest experience.
• Learning and utilizing computer systems, including Front Desk booking software, Upserve POS system, and others.
• Hiring, managing, scheduling and supervising inn staff (including guest services personnel, housekeepers, and front and of house staff).
• Developing processes and procedures to ensure the guest services team is trained and properly supported in delivering a high level of service to all guests.
• Maintaining the cleanliness and overall appearance of the property.
• Developing positive working relationships with company owners and directors.
• Collaborating with Director of Sales & Marketing and Controllers to manage costs & expenses, developing and adhering to budgets, and taking ownership of property financial performance against established goals.
• Working with Director of Sales & Marketing to acquire and execute event business, including acting as point person/event coordinator.
• Working with Director of Digital Media to actively promote the property, including assisting with social and digital media outreach.
• Ensuring compliance with all company safety protocols, including those specific to Covid-19.

QUALIFICATIONS:

• A hospitality / customer service mindset
• Prior experience in leadership roles in fine-dining restaurants and guest services management is preferred
• College degree is preferred
• Must be flexible and able to work weekends and holidays
• Strong computer skills
• Excellent communication skills, both verbal and written
• Attention to detail, problem solving, organizational, and prioritization skills
• Friendly with a positive attitude
• Strong customer service skills, including the ability to diffuse difficult situations in a professional and diplomatic manner
• Must be able to manage, motivate and inspire a team
• Must be able to multi-task

WORKING CONDITIONS:

• Mostly indoors
• May need to travel between buildings year-round in all weather conditions
• Some outside work may be required

PHYSICAL REQUIREMENTS:

• This position can be physically demanding – Standing, stooping, sitting. Walking up and down stairs may be required. Must be able to lift 50lbs.

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

Deadline

February 25, 2023