Company description

More than 38 million Americans lack reliable access to nutritious meals. Meanwhile, 108 billion pounds of food go uneaten in the U.S. - the equivalent of 40% of the country’s food supply. Rethink Food exists to bridge the gap between perfectly good food that goes to waste and the demand for meals that many of our food-insecure neighbors face. Through Rethink Certified, we partner with restaurants, kitchens, and corporations to provide nutritious, culturally celebrated meals to communities impacted by food insecurity - while using excess food whenever possible. Since 2017 Rethink Food has prepared 8 million meals for local communities utilizing 1.3 million pounds of excess food.

For more information, visit rethinkfood.org and find us on Instagram, Facebook, Twitter, and Linkedin.

Job description

Rethink Food is seeking to hire a Senior Manager of Programs. The Senior Manager of Programs serves as operational support to the Programs Team and manages a portfolio of engagements between community-based organizations (CBOs) and restaurants in the Rethink Certified program. Rethink Certified is our ability to create a sustainable infrastructure to feed those impacted by food insecurity at all times, including in crisis. The Senior Manager of Programs will assist in managing the relationships that drive our work forward.

This position is responsible for onboarding and maintaining operations and relationships with a select group of partners. Partnerships are crucial to our work, as the Rethink Certified team does not do the actual food production or distribution. Our network of food providers and community organizations are not just our partners; they should be viewed as an extension of the organization itself. This is a New York City-based, hybrid position with regular site visits to partner locations.

Job Responsibilities:

• Create, manage, and nurture Rethink Certified relationships to leverage for the benefit of our restaurant partners, CBO partners, and Rethink; manage partnerships with compassion and creativity

• Establish and maintain relationships with strategic partners of the organization
• Educate applicants about Rethink Certified and make recommendations regarding the selection of new partners
• Manage relationships with transportation partners and troubleshoots delivery issues between restaurants and community partners
• Assist with meal distribution coordination, tracking and confirmation, and ensuring all partners are correctly logging and reporting daily activities
• Support other department activities as needed

• Support partner management team through the education and onboarding process to ensure support and clarity at all levels of execution
• Work closely with the programs team to identify solid matches and create engagements between restaurants and community partners
• Coordinate with Marketing to ensure partners are represented with respect, dignity, and accuracy.

• Onboard partners onto Rethink’s meal confirmation app, monitor their activity, and respond to any disruptions to the planned schedule (logistics, complaints, feedback).
• Monitor quality of production according to Rethink guidelines; assist restaurant team in addressing concerns and incorporating feedback from the community into the production process
• Serve as the primary point of contact for a portfolio of restaurants & CBOs for daily operations
• Facilitate the building of relationships between restaurants and community partners and ensure the feedback loop is active productive, and maintain quality assurance
• Build collaborative relationships across the organization

Qualifications:

• Bachelor's degree or equivalent combination of education and professional experience.

• Minimum 4 years experience in food/hospitality management, account management or

human services. Strong experience in relationship management or customer service preferred.

• Experience working in community development, program development and/or nonprofit experience preferred.
• Travel time: It is anticipated this position will make weekly site visits to partner locations in

the New York City area.

• High systems aptitude: Experience in Google Suite and Microsoft Suite required; experience with Salesforce or a similar CRM preferred.
• Must embrace the mission and core values of Rethink, empathy, and a desire to learn from our partners.
• Excellent time management, organization, and problem-solving skills with strong attention to detail.
• Exceptional communication and interpersonal skills.
• Ability to work proactively and resourcefully, both independently and within a fast-paced, highly engaged team.
• Thrives in a continually-evolving and forward-moving workplace setting; enthusiastic about exploring new programmatic directions.
• Positive attitude, show concern for people and community, and demonstrate self-confidence, common sense, and excellent listening skill.

COMPENSATION

The annual salary range for this position is $65,000 - $85,000, depending on experience and education. We also offer a full benefits package including medical, dental, vision, disability, life insurance, PTO, paid holidays, two weeks per year for an organization-wide office closure to recharge, a retirement plan, and a progressive parental leave plan.

HOW TO APPLY

While a degree, certification, and work experience are a plus, we recognize that other life and work experiences may also prepare you for this role. Additionally, research has shown that women and people from underrepresented groups may not apply for jobs if they don’t meet 100% of the job qualifications. Please know that no candidate has 100% of the listed job qualifications. Therefore, we encourage you to apply for this position if you believe that you can successfully complete the job responsibilities.

Rethink Food is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. The company is an Equal Opportunity Employer, has a drug-free workplace, and complies with ADA regulations as applicable.

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

Deadline

March 15, 2023