Company description

Leo is a restaurant located in Williamsburg, Brooklyn focusing on sourdough pizza and natural wine.

Job description

POSITION SUMMARY: The Service Manager and Bar Manager of Leo serves as a leader of the front of house team, in conjunction with the General Manager and Assistant General Manager, and upholds all systems, policies, staffing, accounting and service and hospitality standards.

They are responsible for the oversight of daily operations and services. They work closely and collaborate effectively with the Chef, General Manager, Assistant Manager and Partners. The goal is to ensure the success of the team members, the enjoyment of guests and the health of the business while maintaining and pushing forward the establishments.

STAFF, TRAINING, CULTURE:
● Oversee new employee training process when necessary, focusing on bar training
● Managing service team to build and maintain a positive, inclusive and generative environment
● Continually build a high performance team who provide strong technical service and hospitality
● Hold team accountable for their performance; provide coaching and progressive counseling as needed
● Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
● Maintain an “open door” for all employees, model and encourage strong, clear and aboveboard communication that will undergird trust of employees in the business leadership and vice versa

DAY TO DAY OPERATIONS
● Upholding current systems while creating new where necessary
● Responsible for daily internal communications
● Present and working service a minimum of 3 shifts per week, and more when necessary.
● Leading pre-shift meetings and demonstrating leadership by example, modeling the right way to guide the guest experience through steps of service

● Consistently execute duties with efficiency and grace while maintaining a sense of urgency throughout service
● Ensure constant communication with staff members, management and the kitchen as necessary at all times during service in order to serve guests to the best of our ability and to support each other
● Ensure that the facade, dining room and bathrooms are in excellent condition before and throughout service
● Ensure NYC Health Department compliance as it pertains to the operation
● Engage staff on beverage knowledge nightly through wine, spirits and beer tastings and discussions
● Update the menu and printing as needed as well as updating the website and the POS system
● Respond to guest inquiries by email and phone on respective days
● Oversight and daily input of tips and hours of FOH staff into payroll
● Bar storage and organization
● Manage liquor and beer ordering
● Create and execute seasonal cocktail menu
● Facilitate monthly liquor inventory
● Maintain and create content for the bar’s social media page in conjunction with General Manager

WEEKLY OPERATIONS
● Meeting with Management weekly to discuss operations and ongoing matters related to the restaurant, including financials, upcoming events, staffing, and budgets
● Event coordination, in conjunction with Assistant Manager and General Manager, between guests and management team for large parties and buyouts.

QUALIFICATIONS/SKILLS:
● Excellent communication skills to connect effectively with customers and co-workers
● Possess the ethics and positive attitude that support our values and culture
● Ability to manage a fast-paced, high-volume, clean, customer-focused bar
● Strong time-management skills and ability to multi-task, prioritize, and organize
● Ability to stand/walk for 8-10 hours per day as well as accomplish heavy lifting
● Able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
● Proficient in email, excel and google drive
● Experience managing employees is necessary

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the restaurant.

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline