Position Summary:

Manage front end department personnel, procedures and policies to ensure efficient daily sales operations; accountable, accurate and secure cash-handling, settlement procedures, security and privacy of data and records; prompt, friendly customer service; and a clean orderly store. Coordinates the curbside pick-up program. Ensures both internal and external customer service at the co-op is of the highest degree and in line with cooperative values.

Status:

Non-exempt, full-time position.

Reports to General Manager

Pay Level: III

RESPONSIBILITIES

OPERATIONS

• Ensure accurate point-of-sale procedures and privacy/security of all front end transactions and data

• Maintain effective, accurate systems of settlement procedures and banking in cooperation with the Finance Department and General Manager.

• Ensure optimal functioning of point-of-sale system in cooperation with POS Coordinator

• Develop and update effective cashier training procedures and manuals

• Ensure effective and posted cashier shift schedules, communicate with Management Team regarding shift changes, ensures coverage of front end during all open hours

• Oversee maintenance of register and shopper supplies and forms

• Contact customers about returned checks and secure system of collection in conjunction with Finance Manager

• Maintain front end supplies, including the POS system, office supplies, and paper goods for all departments. Coordinate purchasing of supplies (paper goods and packaging) for other major departments.

• Help General Manager and department managers when needed

CUSTOMER SERVICE

• Optimal assistance to each customer, including all merchandising and teamwork responsibilities listed on cashier position descriptions

• Familiarity with products sold in the store -- where located, unusual out-of-stocks, delivery schedules

• Familiarity with the co-op sales schedules, store specials and Co-op events

• Competence in helping dissatisfied and/or angry customers; clear understanding of refund and replacement practices, security practices

• Knowledge of membership benefits, discounts, and structures, and member-only sales

PERSONNEL MANAGEMENT

• Recruit, screen, and hire qualified staff following store hiring procedures

• Provide extensive hands-on training and appropriate written training materials to be used in conjunction with performance evaluation as standards of performance

• Conduct and file written copy of performance evaluation and recommendation for pay increase (if applicable) during required time frame

• Take disciplinary action as needed following established policies

• Schedule hours for front end department within budget

• Organize department meetings

• Ensure department staff are informed of policy changes

• Act as a liaison between Front End staff and other department managers

GENERAL MANAGEMENT

• Attend regular management team meetings and other meetings such as necessary

• Participate in business planning processes

• Ensure the continued development of Front End systems and policies

• Submit recommended department operating budget items by agreed upon deadlines

• Perform regular manager on duty shifts as needed

• Adhere to the Managers’ expectations

QUALIFICATIONS

• Highly organized; attentive to detail and accuracy; sound judgment.

• Familiarity with advanced computer systems.

• Experience in customer service training programs and techniques.

• Demonstrated ability in team and individual supervision and delegation of responsibility.

• Reliability in meeting time and schedule commitments.

• Team player

• Facility with financial statements and firm grasp of margin and pricing (or willingness and ability to learn)

• Knowledge and/or demonstrated interest in natural foods, nutrition, and the principles of cooperative ventures.

• Ability to project a consistent outgoing and focused personality and to balance job responsibilities, store policies and customer needs