Responsibilities:

Staff Management:

• Owning staff development: hiring, training, developing, evaluating and disciplinary counseling of all on-site employees
• Planning and conducting regular training, both formal and informal, with all front of house staff
• Ensuring staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities
• Ensuring that personnel issues are addressed in accordance with established company policies and procedures
• Maintaining open and clear communication with the staff and management team
• Conducting reviews and other periodic employee assessment as needed
• Writing a weekly schedule for front of house staff
• Monitoring and controlling labor costs

Service and Sales Management:

• Maintaining guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with patrons.
• Ensuring staff is consistently delivering excellent service, hospitality, food and beverage.
• Reviewing and approving the planning, implementation and success of service.
• Regularly attending and monitoring service.
• Soliciting and reacting appropriately to positive and negative feedback from guests.

• Ensuring a safe working and guest environment to reduce the risk of injury and accidents. Competling accident reports promptly in the event that a guest or employee is injured.

Operations Management:

• Ensuring completion of various daily, weekly, monthly and quarterly reports in a timely and accurate manner.
• Reviewing reports and making operating recommendations to the operations team.
• Supporting marketing and outreach efforts and offering input and suggestions.

Requirements and Qualifications:

• Must have excellent verbal communication skills and have the ability to work a flexible schedule
• Technological proficiency including Word and Excel, MarginEdge, and Toast
• Conflict Resolution
• Passion for customer service
• Event Management/Organization
• Experience in a High-Volume Environment
• Food/Beverage Pairing
• Food Preparation Knowledge
• Weekend and evening availability