Row 7 is an organic food company built to reimagine food from seed to table. Working in collaboration with chefs, farmers and plant breeders, our mission is to introduce new plant varieties that bring unique culinary, nutritional, and ecological value to consumers.  Through our online marketplace, Row 7 sells seeds that are 100% organic and unpatented. In 2022, Row 7 launched a line of branded organic vegetables for sale in grocery stores and is expanding throughout the Northeast in 2023.  

The Row 7 Warehouse and  Seed Operations Assistant will be an integral part of the Row 7 team, supporting all aspects of the fulfillment process and liaising with customers. The role will provide seasonal support on our Research Farm, assisting with daily field operations and seed work; and will support Row 7’s produce, creative, and operations team members on a regular basis as needed.

Job Classification

Full-time, Regular (year-round), Non-exempt

Reports to

Warehouse and Fulfillment Manager

Location

Newburgh, NY 12550

Responsibilities include, but will not be limited to:

Warehouse & Fulfillment 

• Support daily order fulfillment under direction of Warehouse and Fulfillment Manager, including packing and checking orders and coordinating daily shipments
• Manage seed and packaging inventory systems and coordinate seed packing and restocking
• Document incoming seed lots and facilitate germination and seed purity testing 
• Maintain a clean, organized and safe working environment
• Point of contact for large volume seed allocation
  • Checks and maintains shared spreadsheet daily for new requests and accuracy
  • Checks package delivery status and informs WH Manager and R7 requestor of potential delays
  • Checks with Warehouse Manager and Seed Contract Manager on seed lot quality prior to shipping 
  • Uploads photos of boxes/packages prior to shipment 
• Responsible for donation inventory system and allocation
• Other warehouse administrative tasks as needed or assigned

Customer Support

• Answer questions and inquiries via phone and email in a timely, kind, and professional manner, including reception and/or troubleshooting of incoming orders 
• Troubleshoot quality issues and ensure that customer issues are resolved satisfactorily 
• Communicate grower and customer feedback to team members to support the development of technical growing resources
• Assist with outreach calls to existing customers                    

Seasonal On-Farm Support

• Assist Research Farm team with daily farm operations and seed work as needed

Education and experience: 

• General computer literacy, including G Suite
• Working knowledge of warehouse operations, Airtable, Shopify and/or Shipstation a plus but not required
• 1-2 years experience farming or gardening, with an understanding of organic agriculture and general ecological principles

The ideal candidate is

• A skilled verbal and written communicator 
• A team player with a positive attitude and energy
• Proactive and can work independently 
• Curious and engaged with the work
• Able to follow directions and standard operating procedures
• Highly organized and detail-oriented, capable of managing multiple projects and priorities 
• Able to set an efficient and accurate pace of work 
• Able to stand for multiple hours a day
• Capable of heavy lifting (up to 50 pounds) 
• Aligned with Row 7’s values and mission

Details

• Hourly wage beginning at $25 per hour
• Benefits including
  • Health Insurance
  • Dental Insurance
  • Vision Insurance 
  • 401(k)
  • Employee Discount
  • Paid Time Off
  • Volunteer Time Off